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WE’ RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT MALAYSIA!
Excis is a global IT support leader globally, driven by innovation and
collaboration. We’re looking for a proactive Desktop Support Engineer L2 to
manage hardware, software, and IT assets across multiple locations. Join us for
a rewarding career in a supportive, family-like environment where you’ll look
forward to coming to work every day.
·Client in
190+ countries
·6000+
Engineers
·200+
Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where
individual achievements fuel team success. From solving complex IT challenges
to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
Provide Onsite Technical Support: Serve as the first point of contact for end users experiencing
hardware, software, network, or peripheral issues on desktops, laptops, mobile
devices, and other equipment, ensuring timely resolution or escalation.
Device Setup, Deployment, and Maintenance: Configure, image, and deploy desktops,
laptops, tablets, mobile devices, printers, and other peripherals; perform
asset management including stock tracking, serial/asset tag collection, and
shipment preparation.
White Glove & Smart Hands Support: Deliver specialized support for VIP users including expedited
troubleshooting, proactive monitoring, custom onboarding, executive training,
and assisting with office moves or IMAC (Install, Move, Add, Change) tasks with
precise “Smart Eyes & Hands” assistance.
What You Need:
Technical Proficiency: Strong knowledge of Windows, Mac OS, Apple iOS, and Android platforms, with
hands-on experience in hardware and software troubleshooting for desktops,
laptops, and mobile devices.
Deployment & Configuration Skills: Experience in imaging, configuring, and setting up end-user devices and
peripherals, including printers and mobile phones.
Asset & Inventory Management Expertise: Ability to track, document, and manage
hardware inventory, including serial numbers, asset tags, rack elevations, and
preparing equipment for shipment.
Communication & Documentation: Strong skills in guiding end users step-by-step, documenting incidents
and resolutions, creating knowledge articles, and coordinating with
higher-level support.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team
where your technical expertise directly enhances user satisfaction and
operational success. We offer a supportive environment that encourages
professional growth, continuous learning, and collaboration across diverse
technologies. Enjoy competitive compensation and the chance to contribute to a
global IT leader that values innovation and excellence.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.