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Customer Care Agent

7 days ago 2026/06/06
Other Business Support Services
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Job description

About the job Customer Care Agent

Industry: Services


Location: Malta


Basis: Full time


Remuneration: Salary


Main Duties:


  • Resolve customer queries via phone
  • Manage communications via Facebook, web, and email
  • Handle complaints with professional courtesy
  • Log and escalate issues to relevant departments
  • Maintain handling time and quality standards
  • Provide backup front-desk coverage
  • Assist with additional business needs as required

What skills do you need?


  • Minimum O-Level standard
  • Fluent in written and verbal Maltese and English
  • Flexible to work shifts
  • Proficient in MS Word and Excel
  • Strong problem-solving and teamwork abilities
  • High level of accuracy and attention to detail

Eligibility to work in the EU is a must


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This job post has been translated by AI and may contain minor differences or errors.
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