Adoption Engineer - ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

We are looking for an outstanding Adoption Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.

• Proactively reach out to customers to build and maintain a trusted advisor relationship and develop technical champions

  
  
  

• Collaborate with the Customer Success Specialist and Sales team on account strategy

  
  
  

• Identify customer strategic initiatives and potential use cases

  
  
  

• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business

  
  
  

• Actively identify new and expansion opportunities

  
  
  

• Share customer feedback and enhancement requests with the Product team

  
  
  

• Deliver product updates sessions highlighting new capabilities that have been released

  
  
  

• 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles

  
  
  

• Strong desire to learn and ability to work independently in a fast paced environment

  
  
  

• Knowledge of network infrastructures, cloud technologies and application frameworks

  
  
  

• Superb communication, presentation, and problem-solving skills in English and one of the Iberian languages (Portuguese or Spanish)

  
  
  

• Bachelor’s degree or equivalent experience in Computer Science or related field

  
  
  

Preferred Qualifications

• Experience with scripting languages (e.g., Python, Perl, JavaScript)

  
  
  

• Additional European languages

  
  
  

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.