Customer Success Manager

Job Title

About Your Business Area/Department:

Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes. Our people are driven by a passion for ‘Where next?’ and our ambition is to improve the travel experience of hundreds of millions of people every day. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travelers better and to manage their own business more effectively. Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.

Summary of the role:

The Customer Success Manager is responsible for maximizing return on investment as well as contributing to retaining the assigned portfolio. 

In this role you’ll:

• Be the customer advocate within Amadeus Hospitality and serve as the primary point-of-contact for customers.

  
  
  

• Need to have a deep understanding of the Amadeus Hospitality portfolio of products and the hospitality industry in general.

  
  
  

• Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality.

  
  
  

• Support the DOS on achieving the renewal sales goals.

  
  
  

• Be responsible for the successful on-boarding and steady state management of customers within assigned portfolio.

  
  
  

• Ensure that customers are gaining full benefit of the Amadeus Hospitality products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.

  
  
  

• Responsible for regularly providing customers with proactive information on ways to optimize the use of the Hospitality products, which ultimately leads to improved revenue for the CSM’s customers.

  
  
  

• Serves as an escalation point for their customers for matters pertaining to services purchased.

  
  
  

• Responsible for helping clients maximize ROI of Amadeus Hospitality products contracted, while at the same time guiding them to drive incremental revenue for their properties.

  
  
  

• Be the customer advocate within Amadeus Hospitality (TC) and serves as the primary point-of-contact for customers.

  
  
  

• Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality.

  
  
  

• Support the Account Owner on achieving the renewal sales goals.

  
  
  

• Be responsible for the successful on-boarding and steady state management of customers within assigned portfolio.

  
  
  

• Be expected to ensure that their customers are gaining full benefit from the Amadeus Hospitality products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.

  
  
  

• Be responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products, which ultimately leads to improved revenue for the CSM’s customers.

  
  
  

• Serve as an escalation point for their customers for matters pertaining to services purchased.

  
  
  

• Responsible for helping clients maximize ROI of Amadeus Hospitality products contracted, while at the same time guiding them to drive incremental revenue for their properties.

  
  
  

• Be the customer advocate within Amadeus Hospitality (TC) and serves as the primary point-of-contact for customers.

  
  
  

• Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality.

  
  
  

About the ideal candidate:

• Education: Bachelor Degree and/or Diploma in Hospitality Management and or equivalent industry experience

  
  
  

• Relevant Work Experience: Minimum of 5 yrs experience in Revenue Management capacity within the hospitality industry mandatory. Experience using Amadeus products preferable.

  
  
  

• Ecommerce Management capacity within the hospitality industry preferable.

  
  
  

• Business Understanding: Hospitality industry background mandatory.

  
  
  

• Computing: Computer proficiency in Excel, MS Word, PowerPoint, Salesforce.com, etc. Experience using Amadeus software preferable.

  
  
  

• Languages: Spanish native, also fluent in spoken and written English, and other languages is preferable.

  
  
  

• Specific Knowledge: Analytical Mindset and able to drive conclusion from data analysis.

  
  
  

• Other: Google Analytics preferable

  
  
  

• Minimal travel inside Mexico 

  
  
  

• MS Office Suite

  
  
  

• Sales force 

  
  
  

• The position is based in Mexico City and is remote.

  
  
  

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work from anywhere: onsite, hybrid or fully remote. 
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.