Architecte Service Build

<p><strong>Publication date :</strong> Nov 21, 2025, 12:00AM</p>Vidéo EVP<p style="margin: 0px;"><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>Déclaration de mission de l'entreprise<p class="MsoNormal" style="margin-bottom:0in;">Join us at Orange Business!</p><p class="MsoNormal" style="margin-bottom:0in;">We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><p class="MsoNormal" style="margin-bottom:0in;">Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.<o:p></o:p><o:p></o:p></p>À propos du rôle<p></p><p class="MsoNormal" style="background-color:white;line-height:normal;mso-margin-bottom-alt:auto;mso-outline-level:3;"><span style="color:#F79646;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:accent6;"><strong>Description de l'entité<o:p></o:p></strong></span></span></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;"><strong>Communication and Mobility Services (CMS)</strong> porte la responsabilité des activités connectivité, communications unifiées, centres de contact et mobilité au sein de Orange Business France et au sein de CMS, la direction<strong>PreSales and Technical Consultants</strong>a pour responsabilité de porter les avant-vente sur ce périmètre et l’expertise nécessaire à l’implémentation des solutions complexes en Think et en Build.<o:p></o:p></span></span></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;"></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Au sein de cette direction,<strong>Customized Solutions</strong></span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";">a pour missions:</span><span style="font-family:Times New Roman"Times New Roman",sans-serif;"><o:p></o:p></span></span></p><ul><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">La conception et la validation des offres sur mesure</span></span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;"><o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">La capitalisation sur les solutions proposées et vendues pour développer la réplicabilité et la profitabilité<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">L’accompagnement et le support des équipes commerciales<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">De proposer et vendre des prestations de Consulting et de POC AVV<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">De délivrer des projets de développement logiciel<o:p></o:p></span></li></ul><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;"></p><p class="MsoNormal" style="line-height:16.8pt;margin-bottom:12.0pt;vertical-align:top;"><span style="color:#F79646;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:accent6;"><strong>Vos principales missions :<o:p></o:p></strong></span></span></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">Le design du service repose sur la conception des moyens à mettre en place pour <strong>déployer</strong> (design du build), pour <strong>opérer</strong> (design du run) et pour <strong>commander et facturer</strong> (design Order to bill). L'architecte service conçoit, évalue, décrit, et défend auprès de nos équipes commerciales et de nos clients les meilleures solutions pour répondre à leurs besoins spécifiques.<o:p></o:p></span></span></p><p class="MsoHeader" style="mso-pagination:widow-orphan;tab-stops:center -14.2pt;text-align:justify;"><span style="font-size:16px;11.0pt;mso-bidi-font-family:Times New RomanTimes New Roman;"><strong>Votre mission consiste à concevoir le Service Build en avant-vente pour des solutions clients entreprises. Elle s’articule autour des activités suivantes:<o:p></o:p></strong></span></p><ul><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Qualifier les projets client en liaison avec l'équipe commerciale sur la partie Service<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Vérifier la bonne compréhension des expressions de besoin et enjeux des clients<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Définir l’offre de Service cible sur le volet Build et outillages associés<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Participer à l'élaboration du modèle client pour optimiser les coûts Services<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Évaluer les coûts (contribution au P&L) et impacts financiers des prestations de </span><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Service Build<o:p></o:p></span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">Accompagner l'équipe commerciale pour l’aider à valoriser l'offre de service Build en intervenant en clientèle quand c’est nécessaire, lors de phases d’ateliers avant-vente et/ou de soutenances y compris pour des grands déploiements clients</span></span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;"><o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Vous contribuez à la rédaction des éléments contractuels liés à la partie Service</span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">Plus spécifiquement pour ce poste, vous développez et apportez une expertise supplémentaire sur le volet outillage: outils de déploiement internes Orange, d’exploitation (ServiceNow,…), de visibilité (Splunk, …), y compris l’usage des APIs.</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">Ce poste vous offre une forte autonomie, variété et expertise.</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;"></span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Vous êtes référent.e vis-à-vis des équipes commerciales et des différents partenaires internes et vous êtes responsable de la qualité de l’offre de service.</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;"></span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">Sur certains projets, vous pouvez être amené.e</span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-spacerun:yes;mso-themecolor:text1;"> </span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;">à animer la réponse complète du volet service y compris sur le volet P&L et rédactionnel.<o:p></o:p></span></span></li></ul></p><p class="MsoNormal"></p></p></p>À propos de vous<p></p><p class="MsoNormal" style="line-height:16.8pt;margin-bottom:12.0pt;vertical-align:top;"><span style="color:#F79646;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:accent6;"><strong>Votre profil :<o:p></o:p></strong></span></span></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;"><strong>Compétences recherchées:<o:p></o:p></strong></span></span></p><ul><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Savoir communiquer avec impact et avoir une bonne capacité relationnelle<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Faire preuve de dynamisme et esprit d'initiative<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Savoir être créatif.ve et innovant.e<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Faire preuve de rigueur, de sens de l'analyse et de pragmatisme<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Savoir organiser les priorités dans son travail et gérer plusieurs dossiers en parallèle<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Savoir anticiper et s'adapter aux imprévus<o:p></o:p></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:18.0pt;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">Être orienté.e client et usages : écouter les attentes clients (externes/internes) avec </span><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;">outils/méthodes adaptés<o:p></o:p></span></span></li></ul><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;"></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-themecolor:text1;"><strong>Compétences métier et expériences recherchées :<o:p></o:p></strong></span></span></p><p class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;"></p><ul><li class="MsoNormal" style="background-color:white;line-height:18.0pt;margin-bottom:0cm;mso-background-themecolor:background1;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"><span style="color:black;"><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-color-alt:windowtext;mso-fareast-font-family:Times New RomanTimes New Roman;">Maitrise des fondamentaux d’ITIL, des outils ITSM et modèle MSI (MultiSourcing Integration), PMI (Project Management).</span></span><span style="font-family:Times New Roman"Times New Roman",sans-serif;mso-fareast-font-family:Times New RomanTimes New Roman;"><o:p>