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We are looking for an Assistant Spa Manager passionate about luxury and wellbeing.
The Assistant Spa Manager supports the Director of Wellness & Leisure in overseeing daily Spa operations and ensures the delivery of an exceptional wellness experience, fully aligned with Mandarin Oriental’s luxury service standards.
The Assistant Spa Manager will be responsible for:
Support the Director of Wellness & Leisure in the day-to-day management of Spa operations
Supervise the Spa team in the absence of the Director of Wellness & Leisure
Ensure a warm, personalised and professional guest experience
Assist with staff scheduling, reservations management and revenue optimisation
Maintain the highest standards of hygiene, safety and service quality
Support training, coaching and engagement of the Spa team
Handle guest feedback and complaints with professionalism and discretion
Contribute to the development of Spa promotions, packages and commercial initiatives
Monitor stock levels, purchasing and inventory control
Work closely with other hotel departments to ensure seamless operations
What we are look for:
Previous experience in a similar role or Spa supervisory position
Background in Wellness, Beauty Therapy, Hospitality or Management
Strong leadership and organisational skills
Excellent interpersonal and guest service skills
Fluency in Arabic (Darija), French and English (additional languages are an advantage)
Comfortable using Spa booking systems and operational software
Passion for luxury hospitality and wellness
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