Business Operations Analyst - Arrowsphere

Join ArrowSphere and contribute to the development of an innovative cloud management platform! ArrowSphere, offered by Arrow ECS, simplifies the complexity of delivering multi-cloud software and solutions by integrating leading providers such as Microsoft, AWS, and IBM, serving 27 Arrow entities worldwide.

As part of the FinOps team, we are expanding to strengthen our AWS operations. In this role, you will ensure the availability, reliability, and accuracy of data within the ArrowSphere platform. You will collaborate with multiple internal stakeholders across Europe and North America.

Key Responsibilities

1. AWS Operations

• Perform daily operational tasks to manage AWS models within our platform and AWS environments, including:

  
  
  

  • Configure and onboard/offboard AWS accounts, update setups and billing details

    
    
    

  • Reconcile accounts in our platform

    
    
    

  • Report new accounts to AWS

    
    
    

  • Validate and process orders according to guidelines

    
    
    

  • Update discounts and adapt to evolving operational processes

    
    
    

• Open and follow up on AWS cases in the event of issues

  
  
  

2. AWS Billing & Discounts

• Reconcile monthly invoicing for all countries accurately and on time

  
  
  

• Analyze and resolve discrepancies

  
  
  

• Conduct AWS consumption and discount analysis, ensuring coherence and alignment

  
  
  

3. Cross-Team Collaboration

• Work closely with team members on AWS-related activities

  
  
  

• Coordinate with internal ArrowSphere teams (technical, infra, support, data scientists) to resolve issues

  
  
  

• Provide timely feedback and responses to business, sales, and finance inquiries

  
  
  

4. Process Improvement & Projects

• Support implementation and operations for new AWS models (e.g., Billing Transfer)

  
  
  

• Contribute to defining and documenting new processes

  
  
  

• Assist with AWS or ArrowSphere-related projects as needed

  
  
  

Qualifications

• Minimum 2 years of experience in Business/Operations or related field

  
  
  

• Proficiency in English and French

  
  
  

• Ability to navigate complex environments

  
  
  

• Highly organized and detail-oriented

  
  
  

• Strong analytical and communication skills

  
  
  

• Solid IT skills, including proficiency in Excel and PowerPoint; knowledge of SQL is a plus

  
  
  

• Comfortable taking on challenges and adapting to change

  
  
  

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