Manager IT

<p><strong>Publication date :</strong> Dec 02, 2025, 12:00AM</p>Vidéo EVP<p style="margin: 0px;"><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>Déclaration de mission de l'entreprise<p style='font-size:16px'>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>À propos du rôle<p><p class="MsoNormal" style="line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-outline-level:1;"><span style="font-family:Times New Roman"Times New Roman",serif;font-size:16px;14.0pt;mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:18.0pt;mso-ligatures:none;"><strong>Contexte & Enjeux du Poste<o:p></o:p></strong></span></p><p class="MsoNormal" style="line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Au sein d’une organisation de <strong>350 collaborateurs répartis entre Inshore, Nearshore et Offshore</strong>, le Manager Opérationnel Senior joue un rôle clé pour :<o:p></o:p></span></p><ul><li class="MsoNormal" style="line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Garantir la <strong>performance opérationnelle</strong>,<o:p></o:p></span></li><li class="MsoNormal" style="line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Maintenir une <strong>compétitivité durable</strong>,<o:p></o:p></span></li><li class="MsoNormal" style="line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Sécuriser un <strong>delivery irréprochable</strong>,<o:p></o:p></span></li><li class="MsoNormal" style="line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Accompagner la <strong>transformation</strong> des équipes (skills management, IA, industrialisation),<o:p></o:p></span></li><li class="MsoNormal" style="line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Renforcer les <strong>relations clients stratégiques</strong> du périmètre,<o:p></o:p></span></li><li class="MsoNormal" style="line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Piloter des équipes <strong>multiculturelles</strong>, <strong>senior</strong> et <strong>hautement techniques</strong>.<o:p></o:p></span></li></ul><p class="MsoNormal" style="line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;"><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;">Ce poste exige une forte autonomie, une vision stratégique et une capacité à opérer à grande échelle dans un environnement exigeant et en transformation constante.</span></p><p class="MsoNormal"><strong>Missions Principales<o:p></o:p></strong></p><p class="MsoNormal"><strong>A. Pilotage de la Performance & Compétitivité<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;">Construire et suivre les <strong>KPI clés</strong> :<o:p></o:p><ul><li class="MsoNormal" style="mso-list:l3 level2 lfo1;tab-stops:list 1.0in;"><i>TACE, productivité, CCJM, effet Noria, taux de séniorité, TJM, marge brute, taux d'attrition, taux de staffing, taux de polyvalence</i>.<o:p></o:p></li></ul></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;">Définir et mettre en œuvre des <strong>plans d’action de compétitivité</strong> (skills, pyramide des âges, industrialisation, réduction des coûts).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;">Optimiser les coûts opérationnels tout en maintenant un haut niveau de qualité.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;">Anticiper les besoins en capacité et compétences à 3–6–12 mois (capacity planning).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;">Superviser le <strong>budget opérationnel</strong> de la Business Line.<o:p></o:p></li></ul><p class="MsoNormal"><strong>B. Garantir la Qualité du Delivery<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;">Suivre les indicateurs de qualité :<o:p></o:p><ul><li class="MsoNormal" style="mso-list:l2 level2 lfo2;tab-stops:list 1.0in;"><i>NPS, taux de satisfaction client, taux d’incidents, SLA/KPI, effort estimation accuracy, rework, stabilisation projets</i>.<o:p></o:p></li></ul></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;">Structurer les plans d’amélioration continue (Lean, standardisation, automatisation).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;">Piloter les rituels opérationnels :<o:p></o:p><ul><li class="MsoNormal" style="mso-list:l2 level2 lfo2;tab-stops:list 1.0in;"><i>Comités Delivery, Revue des risques, COPIL clients, REX, analyses causes racines</i>.<o:p></o:p></li></ul></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;">Superviser la conformité des engagements contractuels (forfaits, C2S/C2C, centres de services).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;">Participer à la gestion des escalades clients.<o:p></o:p></li></ul><p class="MsoNormal"><strong>C. Management d’Équipes Senior<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Encadrer des collaborateurs séniors & leads techniques (30 à 35 personnes en management direct ou indirect).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Faire monter en compétence les équipes via une démarche structurée :<o:p></o:p><ul><li class="MsoNormal" style="mso-list:l0 level2 lfo3;tab-stops:list 1.0in;"><i><span style="mso-ansi-language:EN-US;" lang="EN-US">Career Paths, Upskilling/reskilling, Mobilité interne, coaching managérial</span></i><span style="mso-ansi-language:EN-US;" lang="EN-US">.<o:p></o:p></span></li></ul></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Assurer un climat social positif : suivi VoiceUp, plans d’action, rituels RH.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Installer une culture de l’autonomie, de l’exemplarité et de la responsabilisation.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Contribuer aux initiatives <strong>diversité & inclusion</strong> (objectif global 50 % femmes).<o:p></o:p></li></ul><p class="MsoNormal"><strong>D. Gouvernance & Transformation<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l4 level1 lfo4;tab-stops:list .5in;">Mettre en place et animer la <strong>gouvernance au day 2 day</strong> (Copil, Coproj, Comop).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l4 level1 lfo4;tab-stops:list .5in;">Accompagner les transformations internes (réorgs, nouveaux modèles opérationnels, industrialisation).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l4 level1 lfo4;tab-stops:list .5in;">Structurer des dispositifs d’innovation : IA, automatisation, outils internes, excellence opérationnelle.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l4 level1 lfo4;tab-stops:list .5in;">Participer aux comités DSF et à la préparation des directions trimestrielles.<o:p></o:p></li></ul><p class="MsoNormal"><strong>E. Relation Clients & Développement<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l1 level1 lfo5;tab-stops:list .5in;">Gérer un portefeuille de <strong>clients grand compte</strong> (France / MEA).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo5;tab-stops:list .5in;">Conduire les comités stratégiques (CSF, COPROD, COPIL).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo5;tab-stops:list .5in;">Recueillir les besoins, anticiper les risques, identifier les opportunités.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo5;tab-stops:list .5in;">Développer les synergies avec <strong>DSF , DT, OINIS, MKT, & toute filiale du groupe Orange</strong>.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo5;tab-stops:list .5in;">Contribuer à la croissance en proposant de nouvelles pistes d’engagements et de montée en valeur.<o:p></o:p><span style="mso-bidi-font-family:Times New Roman"Times New Roman";mso-fareast-font-family:Times New Roman"Times New Roman";mso-fareast-language:FR;mso-font-kerning:0pt;mso-ligatures:none;"><o:p></o:p></span></li></ul></p></p>À propos de vous<p><p class="MsoNormal"><strong>Compétences techniques<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">Solide expérience (> 8 ans) en <strong>management opérationnel dans une ESN</strong> ou environnement tech.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">Maîtrise du pilotage X-shore / multi-sites.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">Compréhension forte des environnements : <strong>Forfait, engagement de résultat, C2S/C2C, ITSM, DevOps, Data/IA</strong>.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">Gestion financière : <strong>P&L, marge brute, CCJM, prévisions, budget, plans de compétitivité</strong>.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">Excellente maîtrise des KPIs opérationnels et du reporting Groupe.<o:p></o:p></li></ul><p class="MsoNormal"><strong>Compétences comportementales<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Leadership naturel, influence positive, exemplarité.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Capacité à gérer des collaborateurs seniors / pairs.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Sens client élevé, communication claire et orientée résultat.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Résilience, maturité émotionnelle et gestion des situations sous pression.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Aptitude à travailler dans des environnements complexes en transformation.<o:p></o:p></li></ul><p class="MsoNormal"><strong>4. Qualifications<o:p></o:p></strong></p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Bac+5 minimum (ingénieur, management, IT, business).<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Certification PMP, Agile, Lean ou équivalent appréciée.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Une expérience sur un périmètre France/Europe est un plus.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Français & anglais indispensables.<o:p></o:p></li></ul></p></p> <p><p style='font-size:16px'><p style='font-size:16px;16px'>You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.</p></p></p></p>Informations supplémentaires<p><p style=font-size:16px><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. <br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working). <br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities. <br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange. <br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. <br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards. </p></p>Égalité des chances en matière d'emploi<p style='font-size:16px'>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p>Récompenses..<p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>