Job Description
Positions Available:
Sr. DWH Operations Support Engineer :
Experience: Minimum 5 years and above
Skills:
- Teradata Data Warehousing (DWH), Informatica ETL, Ligadata, Informatica (Power Center, Analyst, IDQ, EDC, and AXon), MicroStrategy, Dataiku, IFRS15, OBA, Vertica.
- Good knowledge in Data Base & SQL, Linux Platform, shell scripting, IP Network, TCP/IP protocol and related troubleshooting tools etc.
- Installing, configuring, maintaining and monitoring of HDFS, Yarn, Spark, Hive, Oozie, Kafka, Impala, Zookeeper and other Hadoop eco systems.
- Performing Cluster tuning, cluster monitoring and troubleshooting. Backup, Snapshot and Recovery from node failure.
- Installing and configuring Hadoop Security using Kerberos and Sentry.
- Good understanding of Spark, Hive, Kafka and HBase architecture.
- Experience in installation, configuration, and upgrade/migration of Cloudera platforms: CDH, CDP (private cloud and/or public cloud)
Big Data Administrator:
Experience: Minimum 5 years and above
Skills:
- Experience in Big Data infrastructure (e.g., Hadoop, Spark, Kafka), ensuring uptime, availability, and optimal performance.
- Manage Hadoop clusters, ensuring proper configuration, resource allocation, and job scheduling for efficient data processing.
- Implement robust access control mechanisms, such as Kerberos, LDAP, or Ranger, to ensure proper authentication and authorization for users and applications accessing the Big Data environment.
- Strong experience managing and administering Hadoop, Spark, HBase, Kafka, and other Big Data technologies.
- Deep understanding of HDFS, YARN, and cluster resource management techniques.
- Experience with Linux/Unix scripting (Bash, Python) for system administration tasks, automation, and performance monitoring.
Senior IPCC Support Engineer:
Experience: Minimum 7 years and above
Skills:
- providing Technical Support, maintenance, configuration, development, and troubleshooting for Genesys PABX IVR / AutoDialler, Kochar Tech Knowledge Management System/Chatbot/WhatsupBOT, Tech M Socio applications, New Metrics Voice Of Customer Survey, TeleOpti Workforce Management system in Telecom operator environment.
- Experience in upgrades and patches implementation for IPCC platforms, Implement configuration changes on UNIX based systems
- Strong knowledge on ITIL and follow incident & problem and change management process. Genesys PABX IVR / AutoDialler, Omni channels & social media, database like MySQL, MS SQL, Oracle, Postgres, IP Network, TCP/IP protocol and related troubleshooting tools –Wire shark, tcpdump, Web technology SOAP, REST, POST, GET etc.
Senior ERP Engineer (Financials, HRMS, Procurement, Order Management, Logistics, SCM):
Experience: Minimum 8 years and above
Skills:
- Techno Functional Oracle E-Business Suite (EBS) Expert in HRMS, SCM & Financial.
- Providing Technical Support for Oracle HRMS, SCM & Financials business users.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, ERP and Collaboration Systems.
- Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
- Good knowledge UNIX, Linux use for administration and shell scripting. Oracle Database & OSB. IP Network, TCP/IP protocol and related troubleshooting tools etc
Sr. Middleware Support Engineer:
Minimum 5 years and above
- Key Skills:
- providing Technical Support, maintenance, development, and troubleshooting for TIBCO Enterprise Service Bus, API Gateway, Google APIGEE in Telecom operator environment.
- Manage Hadoop clusters, ensuring proper configuration, resource allocation, and job scheduling for efficient data processing.
- Design, develop, and implement enterprise integration solutions using TIBCO Business Works, TIBCO EMS, and TIBCO Active Matrix. TIBCO Enterprise Service Bus, API gateway, Google APIGEE,
- Good knowledge in database like MySQL, MS SQL, Oracle, Postgres, Web technology SOAP, REST, POST, GET
- In-depth knowledge of API security mechanisms, including OAuth, JWT, SSL/TLS, and API key management
RAFMS Support Engineer:
Minimum 5 years and above
Skills:
- providing Technical Support, maintenance, development, and troubleshooting for Mob ileum (RAID) Revenue Assurance & Fraud Management system in Telecom operator environment
- Manage and administer notifications, alarms, Account View, Subscriber View, Rule Management, Reports, Audit Logs. conduct all quality checks on the data feeds, developing / modifications of scripts for CDR Pulling polling,
- Testing of CDRs from mediation and Network Elements for new Network Elements and Upgrades. Applying new rules, filtering and fine tune the existing rules.
- Monitor and Communicate the RA & FMS KPI’s as per agreed process.
- Ensure dumps needed by RA & FMS systems are sent on time as per the requirements of the RA & FMS policy approved by Customer.
- Knowledge of Billing, Charging & related protocols & Interfaces. UNIX, Linux use for administration shell scripting and database like Oracle, SQL, SOAP, Java, CORBA and etc.
Mediation Support Engineer:
Experience: Minimum 7 years and above
Skills:
- providing Technical Support, maintenance, development, and troubleshooting for Nokia Event link (Mediation) system, Ericsson Multi Mediation in Telecom operator environment.
- Identifies operational problems by observing and analyzing system functioning, performance results, and investigating user complaints; performs troubleshooting to diagnose issues in Nokia Event link.
- Deploys changes according to MOP (Method of Procedure) provided by developers or system administrators.
- In-depth knowledge of Multi Mediation applications (Nokia, Ericsson,) including architecture and product level specifics.
- Familiarity with Interconnect Billing and International Roaming Charges (e.g., CAP TAP).
- Expertise in CDRs/EDRs: Must understand Call Detail Records and Event Detail Records for accurate data handling. offline rating and billing processes for handling CDRs, IN/OCS Nodes for Charging and Billing processes
- Proficiency in UNIX/Linux administration and shell scripting: Essential for system maintenance, troubleshooting, and process automation.
- Database knowledge: Familiarity with Oracle, SQL, and other relational databases to support data management and queries.
- Knowledge in SOAP and Java: Required for interfacing and troubleshooting in a distributed environment. Nokia Event link, Ericsson Multi Mediation.
Sr. Billing Engineer:
Experience: Minimum 7 years and above
Skills:
- System Support & Maintenance: Provide technical support, troubleshooting, and maintenance for NetCracker RBM, CSG Interconnect, and other billing tools. Configure promotions, products, roaming partners, and tariffs (rate plans, holiday setup, etc.).
- Billing Operations: Oversee call processing, ensure smooth Bill Run operations, handle billing discrepancies, and perform script-based recoveries.
- Roaming & Interconnect: Set up roaming tariffs, monitor suspended calls, resolve interconnect CDRs, and assist in fraud investigations.
- System Improvement & Testing: Recommend process improvements, perform acceptance testing for new charging solutions, and monitor system performance.
- Security & Compliance: Ensure confidentiality, security, and integrity of information in line with company policies.
- Expertise in NetCracker/Tecnotree Billing, Mediation, Charging, and related protocols. Strong knowledge of interconnect billing and GSM networking principles. Proficient in UNIX/Linux, shell scripting, Oracle, SQL, SOAP, and Java.
Provisioning Engineer:
Experience: Minimum 7 years and above
Skills:
- Provide support and maintenance for Nokia Instalink (Provisioning) and Leading Point Porting systems.
- Troubleshoot and resolve operational issues, ensuring 24x7 system uptime.
- Configure, schedule, and monitor provisioning processes, including vendor configuration changes.
- Implement automation scripts and support data extraction.
- Meet KPIs, SLAs, and perform regular data reconciliation.
- Experience with multi-vendor provisioning systems (Comptel, Nokia).
- Strong knowledge of GSM protocols, UNIX/Linux, shell scripting, and databases (Oracle, SQL, SOAP, Java).
Campaign Management Support Engineer:
Experience: Minimum 7 years and above
Skills:
- Support and maintain Flytxt Campaign Management system
- Anticipate and resolve operational issues; improve processes.
- Implement projects, support commercial teams, and resolve customer cases (CIPs).
- Automate tasks with scripts (e.g., shell, Python).
- Meet performance KPIs, SLAs, and ensure data security.
- Develop targeted marketing campaigns and manage system configurations.
- Strong knowledge of SQL, Oracle, Linux/Windows, and middleware.
NIS Support Engineer:
Experience: Minimum 3 years and above
Skills:
- Expertise in network infrastructure (routers, switches) and network management protocols.
- Basic knowledge of SQL for data audits and reporting.
- Experience with inventory management systems, ERP, and warehouse logistics.
- ITIL processes for incident and change management.
- Support and maintain NTG Clarity NIS application, ensuring system stability.
- Perform health checks, monitor performance, and maintain inventory records.
- Implement real-time tracking and assist in resource allocation.
- Troubleshoot technical issues and collaborate with network teams.
- Test new features and optimize system performance.
- Ensure compliance with policies and standards.
- Experience in inventory management or network systems support.
- Proficiency in SQL, Python, and infra applications.
