Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft SQL Server Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client concerns are addressed promptly and effectively. Your role will also involve interpreting client issues and designing tailored resolutions based on your comprehensive product knowledge, contributing to the overall quality and reliability of our services. Roles & Responsibilities: - Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Provide training and guidance to junior team members on troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Server Administration.
- Strong understanding of database management and optimization techniques.
- Experience with backup and recovery strategies for SQL databases.
- Familiarity with performance tuning and monitoring tools.
- Knowledge of security best practices for database administration. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft SQL Server Administration.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
