Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : DevOps
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to provide clarity and support, while leveraging your deep product knowledge to design effective resolutions. Your commitment to quality will be evident as you work diligently to maintain high standards and foster positive client relationships. Roles & Responsibilities: - Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions to enhance team capabilities and knowledge sharing.
- Monitor system performance and implement improvements to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps.
- Strong understanding of continuous integration and continuous deployment practices.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Knowledge of scripting languages such as Python or Bash for automation. Additional Information: - The candidate should have minimum 5 years of experience in DevOps.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
