Assistant Operations Manager

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.
  Responsibilities : ·       Manage/handle a department of 50 to 60 people.
·       Smart execution of department operations within given resources.
Their leave and shift management.
·       Enablement of resources for efficient executions as per their roles and responsibilities.
·       Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
·       Conducting progress and development meetings with staff.
·       Strong follow up for on-going projects and its completion on time.
·       Developing a performance driven team who can achieve their assign targets.
·       Creating a professional work environment where individuals are treated equally and fairly.
·       Implementation of company policies & procedures.
·       Time to time reviews of KPI’s, performance analysis and workable areas.
·       Training need analysis and development of the staff for next level roles.
·       Focus for operations improvement and business development.
·       Process creation and improvement for the best interest of the business.
Qualification: ·       Must be graduate with BBA/MBA preferred.
·       Excellent English communication skills.
Skills Required: Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
Experience Required: Minimum 5 to 8 years of experience required.
Managing different teams and department.
International recruitment, customer support & services, business operations, call center operations, and project management.