Concierge Manager

Overview:

We are seeking a Concierge Manager to ensure seamless resident support, efficient visitor handling, and smooth daily operations within the community. The role focuses on delivering exceptional service, maintaining accurate records, and coordinating with teams to resolve resident concerns promptly.

Job Description:

1. Billing & Community Service Charge Management

• Send timely monthly billing reminders and invoices for community service charges.
• Maintain accurate records of payments and follow up with residents for pending dues.
• Ensure all charges are processed efficiently in coordination with relevant departments.

2. Resident / Tenant Support

• Provide prompt support to residents/tenants, addressing concerns and resolving issues effectively.
• Maintain a high standard of quality assurance within the community environment.
• Coordinate with departments for special service requests or complaints raised by residents.

3. Compliance and Record Keeping

• Manage documentation for apartment possession and ensure compliance with established procedures.
• Maintain accurate, organized records of resident data, move-in/move-out processes, and related documentation.
• Ensure all forms, approvals, and records are updated and filed systematically.

4. Visitor Management

• Oversee the handling of visitor entries, ensuring a secure and welcoming experience.
• Monitor visitor logs, approve scheduled entries, and coordinate with security teams.
• Ensure smooth visitor flow while maintaining security protocols.

5. Special Projects & Assignments

• Execute assigned projects such as administrative initiatives or community service improvements.
• Support management in planning and delivering project-related tasks.
• Ensure timely completion of special assignments while maintaining service quality.

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality, Public Administration, or a related field.
• 3-5 years of experience in concierge, guest relations, or property/community management.
• Good understanding of resident support, visitor handling, billing coordination, and documentation.