Customer Service Advisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Handle incoming calls and chats from customers related to booking, tracking / tracing, pre/post-ship inquiries etc. in a professional manner.
• Ensure response to emails as per defined SLAs.
• Support in maintaining departmental service levels.
• Assist and deliver on all tasks assigned by supervisor/manager.
• Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
• Generate sales and cash leads for Commercial department.
• Up-sell DHL value added services.
• Identify customer needs to promote DHL electronic shipping solutions to increase e-commerce penetration.

YOUR PROFILE

• Bachelor Degree with at least 1-2 years of relevant experience.
• Functional knowledge of MS Office.
• Proficient with telephone and order booking systems.
• Excellent spoken and written communication skills.
• Excellent negotiation and interpersonal skills.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!