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Job Title: Customer Services Manager
Company: Unity Staffing
Industry: Short-Term Rentals / Airbnb / Hotel Chain
Salary Range: PKR 100,000 – 150,000 (depending on experience)
Work Timings: Eastern Standard Time (EST)
Location: Onsite
Job Summary
We are seeking an experienced Customer Services Manager with a strong background in Airbnb, short-term rental platforms, and hotel operations. The ideal candidate will manage end-to-end customer service operations, oversee daily ins and outs of short-term rental properties, and ensure excellent guest experience across multiple platforms.
Key Responsibilities
Manage and oversee customer service operations for Airbnb and short-term rental properties
Handle guest communications including inquiries, bookings, check-ins, check-outs, and issue resolution
Manage ins and outs of properties, ensuring smooth coordination with operations and housekeeping teams
Monitor and respond to guest reviews, complaints, and feedback professionally
Work across multiple short-term rental platforms (Airbnb, Booking.com, VRBO, etc.)
Ensure compliance with company service standards and platform policies
Coordinate with internal teams to resolve guest issues efficiently
Prepare basic reports related to customer service performance and guest satisfaction
Manage a portfolio of 50–70 properties (depending on experience)
Required Experience & Skills
Proven experience in Airbnb, short-term rental businesses, or hotel chains
Strong understanding of short-term rental platforms, tools, and workflows
Experience managing 50–70 units is preferred
Excellent written and verbal English communication skills
Strong problem-solving and customer-handling abilities
Ability to work independently during EST hours
Familiarity with customer service tools, PMS, and booking platforms
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