Head of Cyber Service Resilience

Some careers have more impact than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Cyber Service Resilience.

Location: Pune/Hyderabad

Department Background: 

Our Cybersecurity team helps maintain a strong, secure technology and data infrastructure – using industry leading techniques, real-time data analytics and controls to enhance protection against cyber-attacks.

The Opportunity:

• Our Technology teams work closely with HSBC’s Global Businesses and Markets to design, build and run digital services that allow millions of our customers around the world to bank quickly, simply and securely. We run and manage Technology infrastructure, data centers and core banking systems that power the world’s leading international bank, with one of the largest technology estates in the industry.
• We are looking for a Cybersecurity leader to join us to shape our long-term strategy, and turbo-charge delivery, as the accountable owner for Data Protection across the bank. This senior role reports directly into the Global Head of Cyber Technology & Engineering.

What you’ll do:

• Lead Production Support for Cybersecurity’s technology services and tooling across the bank. Includes: ensuring leadership of major IT incidents involving cybersecurity services and providing 24x7 incident management for all Cyber IT Services (opt-out by agreement). Includes: providing L1 and L2 support, continuous monitoring and response services for system events, ensuring their triage and timely resolution. Includes supporting the negotiation and integration of 3rd party (inc. SaaS) tool production support services.
• Lead Problem Management for Cybersecurity’s technology services and tooling across the bank. Includes: driving problem prioritization, steering, support and tracking to sustainable resolution. Includes conducting thematic assessments to proactively uplift practice and services learning from previous events.
• Lead hygiene management for Cybersecurity’s technology services across the bank. Includes: delivering infrastructure and agent patching, consuming and/or building respective automation; ensuring hygiene approaches are defined and maintained; driving vulnerability remediation across Cyber’s tech-stack; and driving central coordination, oversight, delivery, roadmaps, and maturity uplift of evergreening practice.
• Lead communities of practice for Cyber IT Service Owners for relevant themes and acting as Cyber’s delegate for communities across technology: service continuity planning, data back-up and recovery, and inventory management among others. Recommends and oversees respective goals and targets across Cyber. Identifies opportunities to assist Cyber IT Service Owners with commodifiable tasks, either by creating a support service or overseeing the out-sourcing of such activities to 3rd parties as appropriate.
• Drive Observability practice across Cybersecurity’s technology services across the bank. Includes: ensuring teams have agreed roadmaps to uplift logging, monitoring and alerting capabilities; provides a CoE for observability best practice and adoption; optimizes related observability technology use (e.g. Splunk ITSI). 
• Drives endpoint agent lifecycle management for all Cyber endpoint agents and sensors. Includes: working across Technology to delivery simplification of agent management via embedding agents in standard builds, automated testing, automated maintenance via Ansible/Terraform/Chocolatey etc.
• Develops and inspire a team of experienced engineers across multiple markets to meet our strategic aims.
• Creates a close partnership with Capability Engineering teams to deliver support for new products and services. Engaged in the handover of the product to service support teams throughout their operationalization, including defining service levels / thresholds, and that runbooks exist and are maintained.