Principal Programmer Analyst

About the Company/Team
Oracle’s mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Our Customer Support teams are at the heart of this vision, partnering with organizations worldwide to ensure their Oracle Database and applications deliver maximum performance, stability, and value. We foster a culture of excellence, innovation, and customer-centricity, empowering our engineers to solve the toughest technical challenges in mission-critical environments.

Job Summary
As an Advanced DBA Support Engineer, you will serve as a primary technical contact for customers, delivering expert-level guidance on Oracle Database and E-Business Suite environments. You will drive incident resolution, proactive engagement, and automation initiatives to optimize stability, performance, and value. This autonomous and highly visible role demands strong communication, leadership, and analytical skills—and a deep commitment to customer success across high-stakes technical landscapes.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

Key Responsibilities

• Install, configure, administer, and maintain Oracle Database/RAC environments (12c, 19c), including patching and upgrades.

  
  

• Provide advanced administration and troubleshooting for Oracle E-Business Suite R12.2 and related application technologies.

  
  

• Conduct in-depth performance tuning including log analysis, SQL plan analysis, SQL profiling, and targeted SQL tuning for EBS.

  
  

• Employ automation and scripting to streamline support operations, improve diagnostics, and enhance system performance.

  
  

• Deliver responsive 24x7 support for customer-critical systems—managing troubleshooting, root-cause analysis, and incident resolution for performance and availability issues.

  
  

• Support Oracle Enterprise Manager (OEM) environments and leverage monitoring tools for proactive database and application health management.

  
  

• Lead escalated technical interventions, manage action plans, and coordinate closely with Oracle Development and Support teams.

  
  

• Generate and update technical documentation, service plans, and knowledge base articles to ensure high-quality, consistent service delivery.

  
  

• Foster strong customer relationships by providing consultative expertise and tailored recommendations.

  
  

Qualifications & Skills

Mandatory:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).

  
  

• Extensive hands-on experience with Oracle Database (12c, 19c) and Real Application Clusters (RAC) administration.

  
  

• Proven proficiency in Oracle E-Business Suite R12.2 administration, troubleshooting, and configuration.

  
  

• Demonstrated expertise in EBS performance tuning, including log analysis, SQL plan/profiling, and SQL query optimization.

  
  

• Experience delivering high-availability database support and performing advanced root-cause analysis.

  
  

• Strong analytical, problem-solving, and communication skills.

  
  

• Willingness and ability to provide 24x7 support for mission-critical customer environments.

  
  

Good-to-Have:

• Proficiency in automation and scripting (e.g., Shell, Python, or Ansible).

  
  

• Familiarity with Oracle Enterprise Manager (OEM) or other monitoring tools.

  
  

• Experience authoring technical documentation and knowledge base articles.

  
  

• Certifications such as Oracle Certified Professional (OCP) or similar.

  
  

• Prior leadership in customer engagements or technical escalations.

  
  

Career Level - IC4