Process Developer - Contract Management Specialist

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer -Contract Management Specialist-Management Trainee
The person will be working with Complaint Handling and Field teams where the key responsibility will be to maintain the accuracy of the Installed base by verifying whether the serialized components are installed behind the correct System ID. He/she would be required to search the various databases or get in touch with the Field Engineers or Director of Services to get the correct information like GIB, eDHR, GLPROD.
Responsibilities
• Check/Review Customer Order entitlements at Point of Sale (POS) sales paperwork for the order value determined by GE, depending on needs.
• Using GE platforms extract new orders, and confirm the order paperwork in Sales Force
• Review all customers entitlement and service agreement
• Using FMV calculator check the correct amount for extended warranty
• Maintenance the manual journal tracker for Ext Warranty Value adjustment, reconciled with Finance on weekly basis to ensure Journal posted in a monthly basis
• Action/Assist with requests regarding issues at time of service request (SR)closure
• To assist in reviewing service requests that are pending and action as appropriate
• Review and Update the contract details and entitlements
• Maintain and share the inputs for contract invoicing with the invoicing team

Qualifications we seek in you!
Minimum qualifications
• Bachelor’s Degree/ High School Diploma
• Good written and verbal communication skills
• MS Office Experience
• Prior working knowledge of Oracle will be preferred
• Experience and Understanding of Invoice to Cash domain
Preferred qualifications
• Previous working experience in a similar kind of industry will be added advantage
• Ensure 100% adherence to SOP’s and compliance rules and regulation.
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.