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Key Responsibilities:
Design and execute test plans for voice and chat AI agents.
Perform load testing, latency measurement, and barge-in handling for voicebots.
Test chatbot flows across different LLMs, embeddings, tools, and agents (LangChain/LangGraph).
Build and maintain automated testing frameworks for regression testing (e.g., prompt consistency, tool behavior).
Evaluate intent accuracy, NLU robustness, and fallback handling.
Simulate edge cases: noisy environments, overlapping speech, disconnections, multilingual input.
Report bugs, behavioral inconsistencies, hallucinations, and voice UX issues.
Monitor and interpret analytics, call logs, response latencies, prompt token usage, etc.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.