At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences.
Your Responsibility:
1. Service Delivery
Execute service work with low to high complexity according to work instructions and in accordance with standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers.
2. Customer Approach
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers. Identify new Service business opportunities for the company.
3. Materials & Supply
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
4. Documentation & Reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Leads the effort to document the implicit service knowledge in a knowledge management system.
5. Trouble Shooting
Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots simple to complex equipment failure and makes recommendations to avoid repeating the problem in the future.
6. Operational Excellence
Proactively identifies suggestions for product, quality and customer service improvement. Provides recommendations to management to improve operations and customer service and discusses them for changes.
7. Health, Safety & Integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
8. Processes and Tools
Consistently applies functional processes considering links to other teams.
Your Background:
Your Benefits:
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.
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