Customer Care Professional – US Consumer Banking

Customer Care Professional – US Consumer Banking 
 

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 

How will you make an impact in this role?
Daily Responsibilities: 

• Pioneering the servicing of Amex Savings Accounts that will lead the way in evolving American Express’ servicing strategy

  
  

• Provide extraordinary customer care via phone to Banking customers

  
  

• Support Customer First philosophy by ensuring professional handling of customer requests

  
  

• Supporting Customers with Banking transactions and funds inquiries

  
  

• Respond and resolve customer inquiries around rewards and redemption

  
  

• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

  
  

Minimum Qualifications:

• At least college level

  
  

• Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required.

  
  

• Minimum 1 ½ Years of Customer Service experience with a passion for building customer loyalty.

  
  

• At least 1 ½ years CSAT/NPS experience (with recent relative experience for the past 6 months).

  
  

• Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.

  
  

• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.

  
  

• Technical proficiency to manage chats and multiple applications at the same time.

  
  

• Excellent written and verbal communication skills.

  
  

• Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date.

  
  

Additional Details:
 

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

  
  

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

  
  

• Work From Home Requirements:

  
  

  • Must have at least 25 mbps internet connection plan / speed

    
    

  • Must have a private & quiet area to work at home

    
    

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

  
  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 

• Competitive base salaries 

  
  

• Bonus incentives 

  
  

• Support for financial-well-being and retirement 

  
  

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

  
  

• Flexible working model with hybrid, onsite or virtual arrangements depending on rol