Senior Support Engineer (Cloud Migrations)

Atlassians can choose where they work â whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This role is based in Poland on a remote basis, so we are able to consider all candidates that are eligible to work in this region.

The team is filled with talented, technical individuals that are excited to be building the Atlassian service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our products as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. 
Weâre on the lookout for some fantastic people to join our Migration Support team! As our Migration team expands and takes on more new ways of working, focusing on enterprise migrations, weâre growing the team in Poland!

• play a crucial role in our Shift-to-Cloud mission, directly impacting our strategic goal of moving customers from On-prem to our cloud platform.

  
  
  

• have a strong customer impact. You'll work directly with customers, helping them migrate their Atlassian products from server to cloud, ensuring a smooth and successful transition, and responding to calls to provide updates on the migration.

  
  
  

• have an opportunity to grow your technical expertise. This role offers a blend of technical and customer-facing responsibilities, perfect for those who enjoy diving deep into technical challenges while also engaging with customers.

  
  
  

• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project

  
  
  

• Contribute to the creation and review of knowledge base

  
  
  

• Participate in release readiness activities

  
  
  

Role Highlights

• Work with challenging technical situations that will test and enhance your technical acumen.

  
  
  

• Provide advanced support and migration expertise across multiple Atlassian products.

  
  
  

• Collaborate with cross-functional teams to ensure the best outcomes for our customers.

  
  
  

• Proven experience in support, software services, and/or system administration for a large end-user community

  
  
  

• Experience working with enterprise customers in a high-touch model

  
  
  

• Experience with different operating systems, especially Linux

  
  
  

• Database skills, with the expertise to write and update SQL queries with ease

  
  
  

• Knowledge of networks

  
  
  

• Advanced troubleshooting skills

  
  
  

• Expertise to write Scripts (Python, bash/shell)

  
  
  

• Hands-on experience with Splunk, APIs, and REST integrations

  
  
  

• Experience with APIs and REST calls

  
  
  

• Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert

  
  
  

• Ideally you also have:

  
  
  

• Experience supporting Java, especially the JVM components

  
  
  

• Experience in server-to-cloud migrations is an added advantage

  
  
  

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

155,700 PLN - 186,840 PLN annually

This role may also be eligible for benefits, bonuses and equity.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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