Job Description
Apt Resources is seeking an Arabic-speaking Female Guest Relations Manager for a renowned 5-star hotel chain in Qatar. The ideal candidate will embody elegance and excellence, ensuring that all guests receive the highest level of service and attention throughout their stay. You will play a crucial role in leading the guest relations team, enhancing overall guest satisfaction, and maintaining the hotel's high standards of service.
Responsibilities
- Lead and manage the guest relations team, promoting a culture of excellence and high service standards
- Act as the first point of contact for VIP guests, ensuring their needs are met promptly and effectively
- Proactively engage with guests to gather feedback and anticipate their needs
- Resolve guest complaints and issues with a focus on satisfaction and retention
- Collaborate closely with other departments to provide seamless service
- Organize special events and initiatives to enhance guest experience and loyalty
- Monitor and track guest satisfaction metrics to drive continuous improvement
- Conduct training and development sessions for staff to uphold service excellence
