Bell Captain

Duties and responsibilities related to the Bell Captain role:

• Oversee the daily operations of the Bell Desk and Door teams, ensuring every guest receives a warm, prompt, and professional welcome.

  
  

• Manage the safe and efficient handling, delivery, and secure storage of guest luggage, ensuring all items are correctly tagged and logged.

  
  

• Prepare weekly duty rosters and assign daily tasks to Bell Attendants and Door Hosts to ensure adequate coverage of the hotel entrance and lobby.

  
  

• Train and mentor the team on hotel brand standards, luggage handling procedures, and local area knowledge.

  
  

• Coordinate all guest transportation needs, including taxi bookings, private car transfers, and the smooth flow of the valet parking driveway.

  
  

• Personally handle the luggage logistics for VIP arrivals and large groups, ensuring seamless service during peak check-in/out times.

  
  

• Conduct daily grooming inspections and briefings to ensure the team presents a polished image to guests.

  
  

• Maintain the cleanliness, organization, and security of the Bell Desk and the luggage storage room.

  
  

• Education: High School Diploma or equivalent; a certificate in Hospitality Management is an advantage.

  
  

• Experience: Minimum of 2–3 years of experience in Bell Services or Front Office operations within a luxury hotel.

  
  

• Language: Excellent command of spoken English; proficiency in a second language (e.g., Arabic) is highly desirable.

  
  

• Key Attributes: Strong leadership capabilities, physical fitness to lift and move heavy luggage, and excellent guest relation skills.