Branch Manager - Express & Courier

Job Description

Job Title: Branch Manager

Job Location: Al Wukair, Qatar (on-site)

Reporting to: Owner

Position Overview

The Branch Manager will be responsible for leading and growing the Qatar operations, overseeing both day-to-day activities and business development initiatives. This role requires a seasoned logistics professional with strong leadership abilities, deep industry knowledge, and a proven track record in driving operational excellence and commercial growth.

Key Responsibilities

1. Operations Management

• Oversee daily branch operations, ensuring smooth and efficient workflow across all functions.
• Manage the warehouse, delivery network, and administrative processes.
• Ensure adherence to operational KPIs including On-Time Delivery (OTD), shipment accuracy, and service quality.
• Implement and maintain operational policies, SOPs, and best practices.
• Ensure compliance with local regulations and internal corporate standards.

2. Business Development & Sales

• Lead commercial efforts to expand the client base and drive new business acquisition.
• Develop and execute sales strategies to achieve monthly revenue targets.
• Identify market opportunities, build strategic partnerships, and enhance brand positioning in the Qatar market.
• Maintain strong relationships with new and existing customers to ensure retention and satisfaction.

3. Financial & Performance Management

• Oversee branch P&L, focusing on revenue growth, cost control, and profitability.
• Prepare regular performance reports and forecasts for senior management.
• Monitor key financial KPIs and implement corrective actions where required.

4. Team Leadership

• Build, mentor, and manage the local team as the operation scales.
• Ensure staff adhere to performance standards, operational processes, and customer service expectations.
• Promote a positive and productive work environment while fostering continuous improvement.

5. Compliance & Quality Assurance

• Ensure full compliance with Qatars local regulations, industry requirements, and internal policies.
• Oversee quality standards related to service delivery and shipment handling.
• Support audits, risk assessments, and regulatory inspections as needed.

Key Performance Indicators (KPIs)

• Monthly Revenue Growth
• New Business Acquisition
• Operational Efficiency: OTD %, accuracy rates, turnaround times
• Profitability & Cost Control
• Customer Retention & Satisfaction Scores

Requirements:

Experience & Background

• Minimum 10+ years of experience in the courier/logistics industry.
• Strong familiarity with the GCC logistics market.
• Proven track record in both operations and business development.
• Prior leadership experience managing multi-functional teams.

Skills & Competencies

• Strong commercial acumen with the ability to drive business growth.
• Solid understanding of logistics operations, service delivery, and warehouse management.
• Excellent communication, negotiation, and customer relationship skills.
• Strong analytical and problem-solving abilities.
• Leadership mindset with the ability to scale teams.