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Field Service Engineer II
Location Al Whada Street 391,Amwal Tower,5th fl., Al Wassar Area 61, P.O. Box: 63757, Doha, AD DAWHAH, 9801, Qatar Category Customer Experience Job Id HRD248747 JOB DESCRIPTION
Join the industry leader to design the next generation of breakthroughs
Field Service Engineer II
We have an opportunity for a
Field Service Engineer II to join us at
Honeywell inQatar.
Support the Lifecycle Solutions & Services (LSS) business to drive the Services business growth and profitability with superb customer satisfaction and safety record. Responsible for delivering support services to customers respecting global standards and processes. Understand customer needs and resolve issues through technical knowledge, know customer’s site and contacts and use Honeywell’s support network to provide excellent service and quality to customer. Focus on Customer growth and development as well as identify service business opportunities in the customers’ installed base
on both On-Shore and Off-Shore locations.
Key responsibilities
• Perform routine / complex preventative maintenance work and/ or corrective activities for all system components that comprise the Honeywell DCS virtualization system on the Honeywell Gen#2 and Gen#3 platforms.
• Manage complex issues and troubleshoot under pressure situations on-site for Honeywell DCS virtualized infrastructure.
• Perform routine / complex preventative maintenance work and/ or corrective activities for all system components that comprise the Honeywell DCS network design with Cisco infrastructure.
• Manage complex issues and troubleshoot under pressure situations on-site for Honeywell DCS FTE network infrastructure.
• Coordination between customer and Technical Assistance Center team to resolve the issues in time, & drive customer satisfaction.
• Influence Internal/External stakeholders. A clear effective communicator who can convert customer problems into actionable items & drive them to closure.
• Work within the team & drive continuous improvement in service delivery.
• Perform modification projects and services at assigned customer locations (SPOT and CO Jobs).
• Responsible for all activities about requesting, accepting, and closing of permits to work (inclusive of performing risk assessment and site impact analysis, peer reviews ensuring the necessary approvals and controls are in place before work proceeds and that the implementers are aware of the limits and restrictions of permits).
• Raise the necessary Service Requests (SR) with the relevant Honeywell Technical Assistance Centre and follow the issue through to resolution.
• Raise RMA on defective materials
• Escalate any SR issues considered to have either a serious impact or political impact on the Site Services.
• Maintain pro-active business relationships with customers in supporting the Honeywell install base
• On-call support for site issues, resolution to be provided within resolution time in the contract.
• Support site start-up and commissioning activities working closely with operations
• Responsible for delivering support services as per contract scope
• Adhere to all Honeywell GSM processes, Honeywell business code of conduct
• Ensure adherence to Honeywell/Customer safety procedures & matrix activities as per assigned AOP.
Key skills and qualifications
• Bachelor of Engineering Degree qualified in an engineering field.
• Min 10-12 years of experience working with Experion PKS / TPS / Safety System (FSC & SM).
• Hands-on working knowledge of the TPS system for online/offline modification.
• Experience in building the system from scratch including installation, FAT setup, and SAT power on for Experion C200/C300 system.
• Hands-on Knowledge of Experion migration both OFF-PM and OPM via AMT.
• Hands-on Knowledge of FSC/SM system modification both ONLINE and OFFLINE.
• Virtualization knowledge, VM certification, worked on Honeywell virtual infrastructure will be added advantage.
• Knowledge of AutoCAD is an added advantage.
• Knowledge of Visio and PowerPoint is an added advantage.
• Networking knowledge – awareness of Honeywell FTE will be an added advantage.
• Knowledge of troubleshooting and maintenance of Experion PKS system.
• Excellent problem-solving skills, strong written, verbal communication, and interpersonal skills
• Behaviors expected - Dedicated, committed, self-motivated, Risk-taking ability, Innovative, out of box thinker & disciplined.
• Flexibility to work as per customer and business requirements is mandatory.
• Strong HSSE mentality/ culture in your approach to work
Our offer
· A culture that fosters inclusion, diversity, and innovation in an international work environment
· Market specific training and ongoing personal development.
· Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
JOB ID: HRD248747
Category: Customer Experience
Location: Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,9801,Qatar Nonexempt
Global (ALL)
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