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Field Services Engineer

9 days ago 2026/05/29
Other Business Support Services
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Job description

Job Description


We are seeking a skilled Field Services Engineer to join our corporate support team, providing first and second-level IT system support in a shift-based environment. The successful candidate will deliver timely technical assistance, hardware and software troubleshooting, and ensure smooth operation of IT services across the organization.


Key Responsibilities


  • Respond promptly to IT incident tickets, ensuring efficient resolution within SLA guidelines
  • Follow ITIL-based standard operating procedures for service management
  • Provide remote and on-site technical support to end users for hardware, software, and network issues
  • Escalate unresolved issues appropriately and document solutions to share knowledge
  • Monitor and report ticket status and analyze recurring problems to identify permanent fixes
  • Maintain professionalism and patience while managing multiple tasks under pressure

Skills


  • Proficient with Windows OS, Microsoft Office, Outlook, Active Directory, and remote support tools such as ServiceNow
  • Experience troubleshooting endpoint devices including laptops, desktops, and printers
  • Familiarity with ticketing systems and incident management processes
  • Strong communication and customer service skills
  • Ability to work rotational shifts (24/7) and manage workload effectively

Qualifications


  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 2 to 4 years of hands-on experience in IT support, helpdesk, or technical troubleshooting
  • Preferred certifications: ITIL Foundation, CompTIA A+, or equivalent
  • Open to all nationalities with immediate availability for an 8-month contract role in Qatar

Job ID: 24082504-114VG



This job post has been translated by AI and may contain minor differences or errors.
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