Job Description
About the role
As a Lead Finance officer, you must continuously review fraud rules, revise scorecards in Fraud Screening system to safeguard QR's interests at all times. You must ensure fraud rates of QR are kept below the KPI set by Management. Furthermore, you will ensure RIF/Chargeback are defended appropriately and timely to safeguard QR interests. You will also create procedure documents to screen/control fraudulent transactions in the card not present (CNP) environment and ensure its compliance by the team. You will be reporting to the Manager Finance-Revenue Protection in GBS-Finance Services.
Job Responsibilities
- Monitoring and controlling of fraudulent activities on all CNP transactions to ensure QR's risk is minimized.
- Ensuring the team complies with the defined fraud process to ensure QR interests are protected at all times. Identifying the fraud trends, educating the team and making necessary changes to rules/scores to minimize the fraudulent sales.
- Keep abreast with the market trends in both fraud trends and fraud mitigation solutions to protect QR Group’s interests.
- Maintaining chargeback rates below the KPls set by QR Management.
- Create and amend fraud rules in the fraud screening system as and when required.
- Ensure all RFls/Chargebacks are correctly and timely defended so that QR is not suffering any financial loss Ensure RFl/Chargeback data are incorporated in Fraud Screening system to prevent loss to QR. Ensure to take all steps to avoid QR falling under Card scheme's audit program which may lead to a financial penalty to QR.
- Ensure accurate, timely response to Card Scheme's audit program and take necessary actions to ensure QR comes out the audit program ASAP.
- Prepare budget for costs related to Fraud Screening Unit and monitor monthly expenses incurred. Ensure that the actual cost does not beyond budgeted cost
- Prepare MIS on monthly basis / adhoc on all Fraud related statistics and submit to management in monthly dashboard reporting
- Implement process improvement to have a best in class fraud screening/chargeback process.
- Create, Review/amend existing Internal Accounting and Standard Operating Procedure (SOP) for Fraud Screening Unit.
- Review JDs/KPls of Fraud Screening Unit to ensure department KPl's are met.
- Ensure strict adherence to PCI-DSS compliance within the section to avoid any findings during annual Audit review for PCI-DSS certification.
- Collaborate with stakeholders (e.g., Digital, IT, etc.,) for smooth functioning of Fraud Screening unit.
- Conduct scheduled meetings with stakeholders on the performance of Fraud Screening unit.
- Lead and guide the team towards achieving overall Finance division’s objectives.
Qualifications
About you
- Relevant College or University qualification to min Bachelor's level
- Minimum 5 years relevant experience (Fraud Screening/Chargeback) with at-least 3 years of team management skills.
- Knowledge of banking and financial activities/process
- Working knowledge in MS Office
- Expert level experience in any fraud screening/Chargeback activity
- Working knowledge in Global Distribution System. Data mining experience would be an advantage
- Strong analytical skill and an eye to identify suspicious transaction Strong English Language skills, both verbal and written.
Preferred
- With airline credit card transaction processing.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
- All internal candidates can only have three active applications at any point in time.
- All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
- All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
- If you are a Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require a NOC to apply for this role.
