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Full Time Employee · Mid Career · Min 5 Years of Experience
100-499 Employees · Utilities

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Job Description

Job Summary:The Analyst focused on providing techno-functional Support for Customer Care and Billing (CC&B) implementation. He/She should possess strong communication skills to successfully act as a bridge between Business Users and the Implementation team. He/She will be responsible to understand the business requirements and assist the Implementation team to understand these requirements. He/She should have skills to quickly learn the new system and closely work with Business Users to support them in understand and using the new system. The ideal candidate should possess but not mandatory, experience working in Oracle Customer Care and Billing or any other Commercial-off-the-shelf (COTS) application within the Utility industry.Key Responsibilities Areas and Activities Of the Role:Support the implementation of Customer Care and Billing (CC&B) in all phases from initiation till post-Go-Live support.Providing support to the business users to understand the new systemPoint of contact between business Users and Implementation teamFacilitating workshopsGet in-depth knowledge of business processesAble to conduct presentations, demos and other sessions with customer business teamSupport Implementation team in understanding Business requirements during Implementation phasesAble to do Technical DocumentationsGive post-Go-Live support to end-users in daily basis operations.Troubleshooting of new system

Skills

Qualification, Technical Skills and Competencies required to Execute this Role:Bachelor’s Degree in computer science.Oracle utility certification is preferredExcellent analytical and quantitative skillsBusiness AnalysisOracle utility Customer Care and Billing application-related experience is preferred.Familiar working on browser-based applications.Proficient in working with MS Excel, MS Word, MS PowerPoint, MS Visio and Adobe PDFProficiency in spoken EnglishExperience Required to execute this Role:Above 5 years of experience in COTS implementation and Customer SupportKnowledge of local Utility Industry practices is preferred.Familiarity with the usage of COTS applications.Should possess Customer handling skills

Preferred Candidate

Years of Experience
Min: 5
Degree
Bachelor's degree / higher diploma
Age
Min: 30
Career Level
Mid Career
Major
Computer Science
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Qatar District Cooling Company
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“Qatar Cool is the leading district cooling company in Qatar, with The United Development Company (UDC) as the majority shareholder. Since its inception in 2003, Qatar Cool has aimed for operational excellence in every aspect of its business. Over the past 20 years, the company has developed solid technical and operational experience and has refined its approach on both business-to-business (B2B) and business-to-consumer (B2C) fronts. As one of the companies engaged in the creation of Qatar’s infrastructure for the 2030 vision; Qatar Cool has utilized vast resources in preparation to meet the needs of a growing country. Qatar Cool is entirely committed to meeting client needs with solutions of the highest quality that will yield the best possible results, in the most competitive manner. Earning and retaining client trust is at the core of the organizations practice, from planning, to execution, to delivery, to maintenance.”

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