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Technical Support Engineer

2 days ago 2026/06/04
Other Business Support Services
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Job description

Job Title

Technical Support Engineer




Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.




Main Duties and Responsibilities
  • Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
  • Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
  • Analyze technical issues based on defined support processes and procedures and report actions accordingly
  • Attend to technical issues raised by partners and end users in a timely and efficient manner
  • Maintain strong relationships with partners and customers
  • Ensure constant and effective communication with assigned vendors securing full support on technical issues
  • Assist in the presentation of effective POC/demo to partners/end users
  • Respond to after-hours support queries during assigned rotations and escalate issues if needed


Position Requirements

Education

Bachelor’s degree in Computer Science or any other related field




Experience

At least 3 years of relevant experience


One or more vendor technical certifications would be a plus.


Hardware infrastructure: HPE or DELL or Lenovo.


Virtualization/Containers: VMWare or Nutanix or KVM or Docker or OpenShift


Networking: Cisco or Juniper or Extreme or Aruba


Security: Fortinet or Palo Alto or Trend Micro


Microsoft: AD/Exchange/File/SQL. Oracle is a plus


Scripting and API skills


#LI-AA4





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