Telesales Agent

Job Description

• Conduct outbound calls to prospective customers to promote and sell retail banking products, including loans, insurance, personal accounts, and credit card insurance.
• Provide accurate information about the features, benefits, and terms of various retail banking products.
• Identify customer needs and recommend appropriate banking solutions based on their financial requirements.
• Meet or exceed sales targets and key performance indicators (KPIs) set by the company.
• Maintain a high level of professionalism and customer service during all interactions with customers.
• Keep detailed records of customer interactions, inquiries, and sales transactions in the CRM system.
• Collaborate with other team members and departments to optimize sales strategies and improve overall performance.
• Stay updated on industry trends, market conditions, and competitor offerings to effectively position our products and services in the market.

Skills:

• Excellent knowledge of retail banking products, including loans, insurance, personal accounts, and credit card insurance.
• Strong sales and negotiation skills with a track record of meeting or exceeding sales targets.
• Exceptional communication skills, both verbal and written.
• Ability to build rapport and establish trust with customers over the phone.
• High degree of self-motivation and resilience in a target-driven environment.
• Flexibility to adapt to changing priorities and business needs.

Qualifications:

• Proven experience as a Telesales Agent or similar role in the retail banking industry.
• Proficiency in using CRM software and other sales tools.
• Bachelor’s degree in Business Administration, Finance, Marketing, or related field preferred.

Job ID 280524-114BS