Waiter/ Waitress

The Waiter/ Waitress is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.  

KEY RESPONSIBILITIES  

• Greet and seat guests as they enter the restaurant.

  
  

• Present menus, answer questions about menu items, and offer recommendations.

  
  

• Take accurate food and drink orders using a POS system (Micros).

  
  

• Communicates with the kitchen about the orders and being very clear about special wishes of guests.

  
  

• Ensure timely delivery of meals and drinks.

  
  

• Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.

  
  

• Process payments, issue receipts, and handle cash or card transactions.

  
  

• Keep tables clean and ensure the dining area is tidy at all times.

  
  

• Follow all health & safety, food safety and hygiene regulations and hotel procedures.

  
  

• Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.

  
  

• Support with opening and closure procedures. 

  
  

• Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest.

  
  

• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.

  
  

• Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.

  
  

• Any other reasonable duties assigned by hotel management.