The Support team is dedicated to providing comprehensive production engineering
support and developing effective support tools. Primary responsibilities will include
troubleshooting issues, and monitoring services.
• Proficiency in Microsoft Windows Suite
• Minimum 3 years of Linux/Unix experience required, with a preference for Red Hat
Linux.
• Mandatory experience in database and SQL concepts, with advantageous knowledge
of PostgreSQL.
• Knowledge and experience in SMPP connections would be beneficial.
• Understanding of integration protocols like SOAP, XML, and HTTP POST/GET.
• Proficiency in shell programming.
• Thorough understanding of TCP/IP and proficiency in using tracing tools to analyze
protocol messages.
Main Responsibilities:
• Provide support and perform troubleshooting tasks, with responsibilities covering
multiple products, features and production services
• Software deployment support in staging and production environments
• Customer notification and workflow coordination with follow-up to maintain service
level agreements
• Work with a global support team for handing-off or taking over active support issues
and creating a team specific knowledge base and skill set
• 24x7 availability, on duty shift
• Provide on-premises support when required.
BMC is an independent System integrator company. Our independence means that we are free to develop the services our customers want with no external demands from investors or shareholders. We offer a comprehensive set of technology solutions and professional services to help you maximize the benefit of your technology investment. As a premier System integrator, BMC specializes in the design and implementation of solutions that embed intelligent communications applications and Build up a secure networking and systems into business processes. Process that are at the heart of business and can change how work gets done in order to drive new value, better serve customers, beat competitors more often and manage people more efficiently. We know the technical and management issues of these new technologies and are dedicated to each and every customer as we work side-by-side to help you meet your goals. Greater efficiency, decreased costs, and increased customer service. These statements represent the core business drivers of BMC.