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Manage and maintain relationships with key clients by acting as the primary back-office point of contact. Ensure timely response to client requests, clear communication, and delivery of services in line with agreed timelines and quality standards.
Key Responsibilities:
Client Relationship & Customer Service
• Serve as the main point of contact for back-office clients, handling inquiries via email and phone in a timely and professional manner. • Provide clients with clear service plans, timelines, and documentation requirements.
• Deliver regular updates on service progress and proactively communicate any delays or issues.
• Ensure clients are well-informed to support effective decision-making and stakeholder communication.
Administrative & Financial Support
• Draft and support preparation of professional correspondence, including contracts, agreements, and official letters.
• Support financial and commercial activities such as proposal preparation, cost modeling, invoice request forms, and PO processing.
• Manage client and vendor registrations and follow up on outstanding and aged receivables.
• Maintain accurate and up-to-date records across task management and client tracking systems.
• Assist in preparing operational and performance reports for senior management.
Back Office & Compliance Operations
• Support delivery of back-office services in accordance with agreed quality standards and timelines.
• Coordinate renewal of licenses and registrations with relevant authorities.
• Support ongoing compliance with Saudi Labor Law and related regulations.
• Assist with immigration, employee mobility, and management of key government portals (e.g., HRSD, GOSI, Muqeem, QIWA).
• Support issuance and attestation of employee-related documentation, including visas, Iqamas, and official letters.Collaboration & Cross-Functional Support
• Participate in team and project meetings as required.
• Collaborate with HR, GRO, and Finance teams on documentation, invoicing, reconciliations, and overdue collections.
• Work closely with internal business units to support service delivery and internal
• Fluent in English and Arabic (written and spoken).
• Strong analytical, research, and problem-solving skills.
• Proficient in MS Outlook, Word, and Excel.
• Excellent communication, interpersonal, and customer service skills.
• Highly organized, detail-oriented, and process-driven.
• Motivated, trustworthy, and effective team player.
Experience
• Experience in Corporate Services, Government, Consultancy, or Professional Services environments is preferred.
• Proven administrative and stakeholder management experience.
• Exposure to international business environments is an advantage.
• Fast learner with the ability to adapt to new responsibilities.
EJADAH Management Consultancy (EMC) is a leading provider of comprehensive human resource solutions and organizational development services in Saudi Arabia and the Gulf, with two decades of experience. Serving 100+ clients across government, semi-government, and private sectors, we offer a wide range of services, including consultancy, executive search, executive assessment and development, middle-management recruitment, and junior-level hiring. Whether you're building your HR function from the ground up or aligning it with your current strategy, we can help optimize workforce performance. Through our partnership with EMA Partners International, our executive search services give businesses access to top talent for senior leadership roles, with a global reach spanning over 40 countries.
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