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Call Center Agent

30+ days ago 2026/02/27
$1,000 - $1,500
50 Open Positions
Full time · Fresh graduate
500 Employees or more · Business Process Outsourcing (BPO)

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Job description

We are seeking a dedicated and customer focused Call Center Agent to join our dynamic team in Dammam, Saudi Arabia. The ideal candidate will excel in communicating with customers, resolving inquiries promptly and delivering exceptional service to enhance customer satisfaction and loyalty.


  • Handle inbound and outbound calls professionally and efficiently.
  • Respond to customer inquiries, provide information and resolve issues promptly.
  • Maintain accurate and detailed records of customer interactions in the system.
  • Follow company policies and procedures to ensure consistency and quality in service.
  • Collaborate with team members and other departments to address customer needs and improve service.
  • Identify opportunities to upsell or cross-sell products and services where appropriate.
  • Provide feedback and insights to management regarding recurring issues or customer suggestions.

Skills

  • Excellent communication skills in Arabic and English, both verbal and written.
  • Strong interpersonal skills with a customer oriented attitude.
  • Ability to handle high call volumes while maintaining a positive demeanor.
  • Proficient computer skills and quick learning ability for new software systems.
  • Problem solving skills and the ability to think quickly.
  • Previous experience in a call center or customer service role is preferred, however experience is not required.
  • Training will be provided.
  • Ability to work flexible shifts as required.
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Degree
High school or equivalent
Career level
Fresh graduate
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Saudi Networkers Services - SNS logo
Saudi Networkers Services - SNS
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Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology. Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world’s leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas. Saudi Networkers Services is reliable partner for the new rules of modern business. We embrace an open way of working, by bringing a diverse set of technologies and voices together. We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors. Saudi Networkers Services, believes in working together, growing together and rethink the possibilities together.

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