Call Center Representative

Opportunity #374

The Client:
A live communications agency, that provides fully integrated services enabling excellence in Advertising, Events, Public Relations, and digital and social media. They work on amazing campaigns work with high-profile government and private sector corporations globally. 

Role Overview:

Hiring 4 call center representatives for a two-month project in Jazan, KSA. Successful candidates need to be located in Jazan for the period of the project, and available to join immediately.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues, and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Requirements:

• 3+ years of experience in a similar role.
• Fluency in both Arabic and English (Written and spoken).
• Excellent communication skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality