Client Service Associate

HOW WILL YOU MAKE AN IMPACT?
Are you passionate about luxury client service and ensuring a seamless after-sales experience? Do you have a genuine interest in delving into the world of Cartier and contributing to a team that values excellence?
As a Client Service Associate, you will be an ambassador of the Maison, playing a vital role in delivering exceptional service and maintaining the high standards of Cartier.
WHAT WILL BE YOUR MISSION?
Your mission is to provide outstanding after-sales service to Cartier clients, ensuring their satisfaction and upholding the Maison's reputation for excellence. You will be the primary point of contact for clients seeking assistance with their Cartier creations, providing expert advice and guidance throughout the service process.
Among various responsibilities, your main missions are to act as a Client Service expert, to assist the boutique team in delivering exceptional service, to support the Boutique Watchmaker in ensuring a seamless process, as well as monitoring client files and ensuring the follow-up of key after-sales service indicators.

• Client Service & Technical Expertise: Understand client needs, provide solutions, explain technical aspects clearly, and address service objections.
• File & Process Management: Monitor client files, manage repair workflows, and ensure timely communication and reporting.
• Performance & Satisfaction: Capture client data, enhance satisfaction by minimizing delays, and contribute to after-sales turnover.
• Sales & Stock Oversight: Drive service sales, advise clients on service and product options, and manage stock and inventory.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience & Skills: Minimum 3 years in client service (luxury preferred), university degree, strong knowledge of Cartier products and services, sales abilities, and MS Office proficiency. Experience in watchmaking and jewelry is highly appreciated.
• Personal Attributes : Passionate about client service, dedicated to Cartier's legacy, excellent communication and interpersonal skills, ability to manage stress and confidentiality, adaptable to changing priorities, and a strong team player.
• Core Competencies: Rigorous, empathetic, confident, solution-oriented, with strong integrity, attention to detail, and organizational skills.
• Language Skills: Fluent in English and Arabic
• Technical Acumen: Experience in budget management and excellent computer skills (Word, Excel, Outlook, and PowerPoint).

WHAT DO WE OFFER
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO WE ARE?
As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Quite simply, Cartier is a place like no other. Welcome to our Maison!
YOUR JOURNEY WITH US
If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and the HR Manager.
Take your next step with Cartier, we look forward to hearing from you!