Customer Support Supervisor | Al Futtaim Automotive | FAMCO
Location: Jeddah, SA
Job Requisition ID: 163163
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role:
The Customer Service Representative (CSR) plays a vital role in ensuring that all clients purchasing equipment from FAMCO receive the full range of parts and service support offered by the company. The CSR is responsible for maximizing sales opportunities for all company products, parts, and services while collaborating closely with other team members. The CSR facilitates clear communication with customers, ensuring that parts supplied and work performed align with customer requirements. This position is essential within the Aftermarket Department, and the incumbent is expected to contribute to various departmental planning and strategic initiatives.
What You Will Do:
Ensure effective customer coverage in the assigned sales territory by developing and maintaining a CRM-based coverage plan. Build and maintain a deep understanding of customers needs and buying trends through regular field visits and engagement. Proactively identify sales opportunities and recommend parts and services that best meet customer needs. Collaborate with technical teams to provide accurate information regarding parts availability, pricing, and service options. Handle customer inquiries and issues promptly, ensuring a high level of customer satisfaction and loyalty. Track and analyze customer feedback to inform service improvements and sales strategies. Participate in departmental meetings and contribute ideas for improving operational efficiency and customer engagement.
Required Skills for Success:
Proficient in computer applications, including word processing, spreadsheets, email, and internet usage. Strong written and verbal communication skills, with the ability to convey information clearly and professionally. Commercial acumen, with a solid understanding of sales principles and customer service best practices. Strong problem-solving abilities to address customer concerns effectively and promptly. Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines.
About the Team:
Join a dynamic and collaborative team dedicated to providing outstanding service and support to our customers. Our team values innovation, teamwork, and a commitment to excellence. We strive to create a positive work environment where every member is encouraged to contribute ideas and develop their skills while focusing on customer satisfaction and growth.
What Equips You for the Role:
Previous experience as a sales representative is advantageous, particularly in a technical or service-oriented environment. A background in technical aspects related to heavy equipment is highly desirable, enabling you to effectively communicate with customers about product specifications and services. Experience in customer relationship management, demonstrating a track record of building and maintaining strong client relationships. Strong ability to adapt to new technologies and tools to enhance customer service and sales processes. A proactive attitude and willingness to learn, coupled with a passion for providing excellent customer support.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move forward.
