CUSTOMER SUPPORT SYSTEMS ENGINEER

JOB RESPONSIBILITIES:

• Snag list technical clearance upon System Project delivery to the client, until project close
• Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
• Laise with Project manager for the missing Hardware,
• Minor configuration correction shall be done at site, and for major coordinate with Engineering team
• Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
• Responsible for customer support in all DCS related issues towards external and internal customers
• Business opportunities creation from installed base
• Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
• Hands on experience of DCS systems configurations, database creation, testing & commissioning
• Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
• DCS System Troubleshooting experience.
• Collect necessary information (logs, traces) for further investigation.
• Creation of L3 cases and follow up with COE

KEY QUALIFICATIONS:

• Degree in Electrical, Electronics Engineering, or related discipline
• 5-10 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols
• Ability to discuss and communicate with all stakeholders internal/ external.
• Ability to define problems, collect relevant data, establish facts and draw valid conclusions.
• Strong Knowledge of GE / ALSTOM DCS System
• Autonomously perform System database configuration
• Autonomously perform DCS testing and commissioning and snag clearance
• Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views
• Comprehensive understanding of Substation operation and processes
• Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols
• Ability to quickly understand and correct problems on site and drive correction actions/processes.
• KSA Car Driving license – Expected travels withing Kingdom
• Most of work will be on sites
• Knowledge of Siemens, ABB, Copa-data systems will be added advantage.
• Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues.
• Knowledge of Arabic language (Preferred)
• Strong written & verbal communication skills with both internal and external stakeholders (Preferred)
• Candidate with proactive work style, self-motivated, creative, high energy
• Strong problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability

VERTICAL

ENGINEERING