Dynamics CRM Functional (CE) Manager

As a Dynamics 365 Functional Consultant (Manager) at Accenture, you will act as the bridge between business stakeholders and technical teams to design, configure, and deliver Dynamics 365 Customer Engagement (CE) solutions. You will lead requirement gathering, solution design, and functional testing while ensuring alignment with business processes and Microsoft best practices. This role requires a strong focus on delivering innovative solutions that drive business value.

Key Responsibilities
 

Requirement Gathering & Analysis

• Facilitate workshops and meetings with stakeholders to capture and document business requirements.

  
  
  

• Conduct fit-gap analysis and develop detailed functional specifications.

  
  
  

Solution Design & Configuration

• Design Dynamics 365 CE solutions using configuration and minimal customization.

  
  
  

• Configure entities, forms, views, dashboards, workflows, and business rules.

  
  
  

• Prototype and validate business processes to ensure alignment with client needs.

  
  
  

Implementation & Testing

• Lead the implementation of Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service.

  
  
  

• Develop and execute comprehensive test plans to ensure solutions meet business and functional requirements.

  
  
  

Training & Documentation

• Deliver end-user training sessions and create detailed user guides.

  
  
  

• Maintain comprehensive documentation for all implemented solutions to ensure knowledge transfer and continuity.

  
  
  

Support & Advisory

• Provide post-go-live support to address client queries and ensure smooth operations.

  
  
  

• Recommend continuous improvement opportunities to optimize business processes and enhance solution performance.

  
  
  

• Advise clients on leveragingPower PlatformandMicrosoft CoPilotcapabilities to drive innovation and improve business outcomes.