IT Manager

The incumbent in this position is managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

• First point of contact for all computer related issues within the hotel.  

• Solve technical or operational problems as reported by the users.

• Ensure that equipment is in proper working order and application performance is optimized

• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.

• Ensure that backups are performed and checked on a regular basis.

• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. 

• Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.

• Follow Kempinski policies as they relate to the security and operation of the computer systems.

• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.

• Update all computer systems with the latest security patches to minimize internal and external access security risks.

• Train and maintain back-up staff for each server-based application

• Ensure first level support backup is in place for all systems and network.

• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.  

• Coordinate the installation of all new applications or upgrades of existing applications.

• Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.