IT Support

• Follows all relevant IT policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Implements the day-to-day operations assigned for the function to ensure compliance with the established standards and procedures.
• Responds promptly to calls from users on various non-routine queries related to the network or related to systems / hardware and diagnoses the problem to decide on the course of action.
• Resolves less complex problems independently and for complex issues, works in conjunction with senior colleagues or the vendors of the system or equipment.
• Carries out adjustments or customization to the network / related system, seeking advice from vendors in case of major or complex requirements.
• Develops simple programming solution, or complex code routine under supervision.
• Remains abreast of new developments in the field of networking and aims to enhance own knowledge and awareness.
• Provides status reports on supports issues to superior and contributes to the process of planning and decision-making in the area of work.
• Provides guidance, advice and technical back up to junior colleagues to assist in their development.

Education:

• Diploma in Computer Science with relevant and recognized certification in a related subject

OR 

• Bachelor degree in Computer Science or Information Technology

Experience:

• 2 -4 years of related experience for Diploma holders

OR

• 0 - 2 years of related experience for Bachelor degree holders

Skills:

• Business Acumen - Level 1
• Data Collection & Analysis - Level 2
• IT & Computer Literacy - Level 4
• English Language Skills - Level 2