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Job Title: IT Support & Maintenance Technician
Number of Vacancies: 1
Education: Bachelor’s degree in Information Technology or equivalent
Experience: Minimum 5 years
Job Responsibilities
· Perform maintenance, preparation, and configuration of computers and printers in line with project requirements.
· Install, configure, and maintain operating systems and technical support tools.
· Diagnose and resolve hardware, software, and network-related issues, escalating complex problems when necessary.
· Provide timely technical support to end users and ensure continuity of business operations.
· Monitor and follow up on daily technical support tickets and update maintenance and service reports.
· Ensure compliance with IT policies, procedures, and best practices during support activities.
· Maintain accurate documentation of support actions and system configurations.
Required Skills & Qualifications
Education & Experience
· Bachelor’s degree in Information Technology or a related field (or equivalent experience).
· Minimum of 5 years of hands-on experience in IT support and maintenance roles.
Technical Skills
· Strong knowledge of computer hardware, printers, and peripherals.
· Experience installing and supporting Windows operating systems.
· Basic understanding of networking concepts and troubleshooting.
· Ability to use ticketing systems and remote support tools effectively.
Soft Skills
· Strong troubleshooting and problem-solving skills.
· Good communication skills and customer-oriented mindset.
· Ability to work under pressure and manage multiple support requests efficiently.
Preferred Certifications
· CompTIA A+
· CompTIA Network+
ITIL Foundation
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