Job Description
. Diagnosing Hardware and Software Issues
- Hardware troubleshooting: Identifying and fixing issues with components like the motherboard, battery, screen, keyboard, RAM, or storage devices (HDD/SSD).
- Software troubleshooting: Resolving operating system and application issues, including slow performance, system crashes, and viruses.
2. Repair and Replacement
- Hardware repairs: Replacing broken parts such as screens, keyboards, hinges, batteries, or power adapters.
- Software repair: Reinstalling or repairing operating systems, drivers, and software applications.
- Upgrades: Installing or upgrading hardware components like RAM, storage drives, or graphics cards.
3. Preventive Maintenance
- Cleaning and maintenance: Regularly cleaning laptops internally and externally to prevent dust build-up and overheating, which can lead to performance degradation.
- System optimization: Performing regular system checks, updates, and optimizations to ensure laptops run smoothly.
4. Data Backup and Recovery
- Data recovery: Recovering lost or corrupted data from storage devices, often using specialized software or external devices.
- Data backup: Helping clients back up important data to prevent loss in case of system failure.
5. Technical Support and Customer Service
- Providing support: Assisting customers with any laptop-related issues, offering advice on usage, performance improvement, and security.
- Communication: Effectively communicating with customers to explain issues and solutions in a way that is easy to understand.
6. Installation and Setup
- Operating system installation: Installing or reinstalling operating systems such as Windows, macOS, or Linux.
- Software installation: Installing necessary software, including antivirus programs, productivity tools, and drivers.
- Network setup: Assisting with connecting laptops to local networks, Wi-Fi, or VPNs.
7. Testing and Quality Control
- Post-repair testing: Ensuring that all repairs and upgrades are successful by thoroughly testing the system to confirm the issue is resolved.
- Performance tests: Checking for proper system performance after repairs or upgrades to ensure the laptop works efficiently.
8. Inventory Management
- Parts management: Keeping track of replacement parts and tools used in the repair process.
- Ordering parts: Ordering replacement parts as needed for repairs or upgrades.
9. Documentation
- Repair logs: Maintaining accurate records of the issues, repairs, and parts used for each laptop.
- Service reports: Providing customers with detailed reports on the work performed, including any issues that were resolved or components replaced.
10. Security Management
- Virus removal and protection: Identifying and removing malware, spyware, and viruses, and installing appropriate antivirus software.
- Security updates: Ensuring the laptop’s operating system and software are up-to-date with the latest security patches.
11. Customer Education
- User guidance: Providing customers with tips on how to avoid common issues, protect their data, and extend the lifespan of their laptops.
