Operations Support

About usdmg events is an international exhibition and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.

Job Purpose: To provide the highest level of service to internal and external customers and support Operations Managers.

Key Tasks and Responsibilities:

Communication:

• Compose assertive and polite correspondence to customers with specific issues.
• Communicate show requirements/orders accurately and in a timely fashion to suppliers and venues
• Proactively share Operational information with other departments and functions.
• Produce the online Exhibitor Manual along with the Operations manager
• Answer queries from show teams and outside organisations
• Attend all show team meetings and contractor meetings
• Assist OM in production of exhibition plan, which is in Smartsheet, for each show.
• Produce an individual post show report of issues that arose, lessons learnt and proposed improvements for future shows.
• Create all the files for the shows and ensure that filing is kept in good order

Organisation:

• Develop a plan and execute all orders / requirements by deadlines.
• Be able to prioritise multiple tasks and projects.
• Ensure all work is accurate.
• Reactive support of show teams
• Ensure show teams meet deadlines for Ops deliverables by proactive chasing (i.e. feature briefs, artwork, sponsorship information).

Customer Focus:

• Challenge current working practices by viewing them from the customers point of view and find improvements as appropriate
• Assist with exhibitor badge queries.
• Monitor the progress of customer requests, queries and questions and ensure all are concluded to the customers’ satisfaction.
• Promote excellent customer service through all team communication processes

Onsite:

• Send out deadline to show team for collection of show freight.
• Manage Organisers office, including the set up and ordering of any furniture, IT and staff required.
• Manage sign in/out for staff, radios and keys as appropriate
• Organise onsite staff catering.

Design:

• Assist with design of features and co-ordinate installation
• Understand venue regulations and guide teams in floor plan layouts
• Awareness of registration systems and layouts

Cost Control:

• Negotiate costs for Operations Manager
• Monitor and control costs
• Raise purchase orders and communicate orders to suppliers as directed by OM.
• Reconcile official contractor versus venue invoices

Health and safety:

• Ensure that exhibition teams (including agents) are briefed on H&S issues for their own safety and for information to pass on to customers
• Obtain Health and Safety policies, insurance and risk assessments from main contractors – send to venue.
• Promote a positive H&S culture amongst suppliers and venue.

Skills & Qualifications:

• Minimum 2-3 years' experience working on large-scale exhibitions in the Middle East.
• A knowledge of exhibition health and safety regulations relating to exhibition stand build.
• Arabic speaker is a must
• Should have the ability to multitask.
• Ability to Organize good computer skills.
• Should be able to work under pressure.
• Should be able to provide good customer service.

'Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time.'

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