Order Administrator

Order Administrator

Emerson Automation Solutions is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action.

This position is opened by the Flow Controls Business Unit which is part of the Final Control Group.

 The order administrator is based in Dubai, United Arab Emirates and caters to all customers in the Middle East and Africa.

 In This Role, Your Responsibilities Will Be: 

Order Entry:

• Assume responsibility for MEA WA order entry on all Flow Controls Main equipment’s, and parts orders received from LBP/Sales
• Review contracts & orders received from LBP/Sales with focus on KOB3 and work with Customer Service, Sales & Plant personnel to resolve issues.
• Load & manage orders into FF2 and Oracle systems and any other internal systems as required.
• Co-ordinate with the Logistics and Warehouse team to ensure that the shipment has been delivered as per the INCO- terms to ensure the continuous progress in the process which will contribute to on time delivery of entire organization.
• Check payment terms thoroughly and apply for the bank submission documents i.e., LC/CAD/PBG/ABG for MRO orders/Small Project orders
• Setting up customer address in system via CVDH for LBPs only.
• Follow-up with factory for on-time delivery
• Co-ordinate with the shipping coordinator for the shipment of items and /or for the submission of necessary shipping documents.
• Forecast the monthly sales plan for Buyout orders and follow up on the same with CS team/Factories as needed to ensure that the forecast is met with.
• Any other duties as deemed appropriate by the Line Manager.

Date Management:

• Ensure alignment of customer request date with enterprise lead time (ELT).

Change Orders:

• Receive and manage various types of change orders from MEA LBP/Sales on time.

Documentation: 

• Ensure that necessary docs such as LC and CAD are submitted to Finance as per the requirement detailed in the order on time.
• Ensure that necessary docs/certs are submitted to LBP/Customer as per the requirement detailed in the order on time.
• Ensure Bank Guarantee submission is on-time in line with PO requirement.
• Translate documents to Arabic for the requirement of order and invoice management.

Dispute Resolution: 

• Resolve issue with payment collection and work collaboratively with Finance, Sales and LBP.

Quality:

• Make recommendations to eliminate non-value-added activities

Who you are:

• Experience in Inside Sales, Order Entry (Technical)
• Good command on Spoken & Written French and/or Arabic

For this Role, You Will Need:

• Instrumentation/Mechanical Engineering degree
• B. E /B. Tech

Preferred Qualifications that Set You Apart:

• Administration & Organizational skills
• IT skills
• 1-3 years of Experience
• Excellent command on Spoken & Written English

Our culture and commitment to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.