Security Supervisor

Responsibilities:

• Supervise and lead a team of Shift Supervisors and Security Guards. 
• Assign duties, monitor performance, and ensure coverage for all shifts. 
• Conduct regular team meetings to communicate policies, procedures, and any updates. 
• Oversee daily security operations, ensuring compliance with company policies and legal requirements. 
• Implement and enforce security protocols, including access control, patrols, and emergency response procedures. 
• Monitor and review security camera footage, access logs, and incident reports. 
• Coordinate with the Shift Supervisors to address any issues or incidents that arise during their shifts. 
• Respond promptly to security breaches, alarms, or emergencies, and take appropriate action. 
• Investigate security incidents, document findings, and recommend corrective actions. 
• Liaise with law enforcement, emergency services, and other relevant authorities when necessary. 
• Train and mentor security personnel on security procedures, emergency response, and customer service. 
• Ensure all team members are up-to-date with certifications and training requirements. 
• Conduct regular drills and simulations to prepare the team for emergency situations. 
• Maintain accurate records of all security-related activities, incidents, and investigations. 
• Prepare and submit detailed reports to the Security Manager on security operations, incidents, and any areas of concern. 
• Provide recommendations for improving security measures and protocols. 
• Ensure compliance with all company policies, legal regulations, and industry standards. 
• Assist in internal and external audits related to security operations. 
• Implement corrective actions based on audit findings. 
• Act as the primary point of contact for security matters within the assigned area. 
• Coordinate with other departments and external partners to ensure seamless security operations. 
• Attend meetings with the Security Manager and other stakeholders to discuss security concerns and updates. 

Requirements:

• High school diploma or equivalent (Bachelor’s degree in Criminal Justice, Security Management, or a related field is preferred). 
• Minimum of 5 years of experience in security operations, with at least 2 years in a supervisory role. 
• Security-related certifications (e.g., CPP, PSP) are an advantage. 
• Excellent communication and interpersonal abilities. 
• Ability to handle stressful situations and make quick decisions. 
• Proficient in using security systems and technology (e.g., CCTV, access control systems). 
• Strong attention to detail and problem-solving skills.