Description
Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
Job Summary:
What does this role aim to achieve in the firm/what impact does the role create
The Finance Analyst is responsible for the day-to-day delivery of Finance Managed Service operations for the Finance Service Tower. This includes processing of finance transactions and production of required reports
Roles and Responsibilities:
Daily tasks and delivery expectation
As a Senior Finance analyst, you will work across one or more core finance processes, delivering these activities for customers of PwC:
Accounts Payable
- Complete ownership of accounting and reconciliations; ensures accuracy and timeliness.
- Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.
- Prepare monthly and quarterly reporting, as requirement
- Assist accountants and controllers with A/P issues or problems.
- Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment.
- Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA.
- Maintain exception logs for process related exception as and when they occur for knowledge retention.
- Independently perform transactional tasks which support the compliance, planning and execution of assigned processes.
- Enforce the internal compliance policy and guideline established by the management on their daily operational activities.
- Perform daily internal audit to ensure all Invoices / queries are balanced as per the guidelines.
- Maintain a tracker of the exceptions and ensure Invoices and queries are balanced taking based on the exception tracker
Order to Cash
- Identify and rectify unidentified cash and manage end to end process of Cash office reconciliations.
- Identify exceptions in cash office reconciliations and follow up with store for proper closure.
- Report Cash short / Long and send for payroll recovery for amount above threshold as per Policy.
- Work closely with Merchants for credit card settlement issues and charge backs.
- Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
- Making collection calls to the customers, emailing/faxing
- invoices or getting hard copies mailed out to customers as per their requests.
- Solving queries related to cash applications and coordination with customers.
- Extensive knowledge and ability to perform day-to-day operations while maintaining SLA.
- Working as a part of Order to Cash Processing team which will be accountable for Order to Cash process that starts from customers enquiry and involves sales order from customer to delivery and invoicing.
- Determining Financial outcome by collecting operational Data / Reports, whilst conducting Analysis and Reconciling transactions.
Expected Skills:
Specific learned abilities or technical skills
- Excellent communication skills are a must with a good command over written and spoken English & Arabic
- Strong understanding about P2P or O2C process and related accounting knowledge preferred.
- Arabic experience
Expected Competencies:
Values, behaviors & attitude
- Communicate with impact.
- Results driven.
- Drive organizational excellence
Required Language Skills:
- Proficient in written and spoken English. Arabic is a plus
Minimum Education and Specific Qualification:- Bachelor’s degree in finance, Business Management / Administration or equivalent
- Master’s degree in finance, Business Management / Administration or equivalent from an accredited university
Minimum years experience required
- Minimum 3-4 years of professional experience, ideally having worked with a diverse portfolio of people, process, and technology with a leading firm, preferably in the Middle East region
Optional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}
Travel Requirements
Up to 100%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
For further information, and to apply, please visit our website via the “Apply” button below.
