Senior Payment Operations Analyst

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡 

You will work on one of our most important and exciting products: Foodics pay, which is all about enabling our customers to accept card and omnichannel digital payments. Foodics Pay helps shape the Food & Beverage industry’s payments experience in thousands of restaurants and stores across the Middle East.

As a Payment Operations Analyst you will be responsible for ensuring the smooth settlement of point-of-sale (POS) & Online transactions. This involves monitoring transactions, investigating any issues that arise, and working closely with finance and customer support teams to resolve any discrepancies or issues. You will be responsible for analyzing transaction data, communicating with various stakeholders, and identifying opportunities to improve the settlement process.

What Will You Do❓

• Monitoring POS settlements: You will be responsible for monitoring the settlement of POS transactions on a daily basis to ensure that all transactions are settled correctly and in a timely manner.
• Investigating transaction issues: If any issues arise with the settlement of POS transactions, you will be responsible for investigating the issue to determine the cause and identify a resolution. This may involve working closely with acquiring banks or other third-party service providers.
• Processing Failed Payments: You will monitor failed and returned payments to merchants and re-process those payments after resolving the cause.
• Solving settlement tickets: investigating settlements tickets generated by different channels and ensure solving them.
• Communicating with stakeholders: You will be required to communicate with various stakeholders, including finance, engineering, products, and customer support teams, to ensure that any issues with the settlement of POS transactions are resolved quickly and effectively.
• Analyzing transaction data: You will be responsible for analyzing transaction data to identify trends or patterns that may indicate issues with the settlement process. This would involve using data analytics tools and techniques to identify anomalies or discrepancies in transaction data.
• Meeting with merchants that have complaints: you will meet merchants that have difficulties/issues with settlement and explaining the reconciliation process.
• Process improvement: You will be responsible for identifying opportunities to improve the settlement process, and working with other teams to implement process improvements.

What Are We Looking For❓

• 2-3 Years of Previous experience working in payment operation with point-of-sale systems, payment gateways, or payment processors, or a related field is required.
• Strong and comprehensive understanding of Sama regulations relevant to fintech solutions in KSA
• Understanding other Fintech regulations in KSA, including PCI DSS and other local regulations, to ensure compliance with industry standards is good to have.
• You should have strong technical skills, including proficiency in Microsoft Excel and other data analysis tools. Knowledge of SQL or other programming languages is a plus.
• You should have strong analytical skills and be able to identify trends and patterns in large data sets.
• Strong communication skills are essential for this role, as you will be required to communicate with various stakeholders, including finance, engineering, and customer support teams, as well as third-party service providers.
• Excellent attention to detail and be able to spot discrepancies or anomalies in transaction data.
• A proactive problem-solver who can identify issues and develop effective solutions.
• Ability to work in a fast-paced environment and under pressure.
• The bilingual speaker is a must - Arabic - English
  

Who Will Excel❓

• Previous experience in the SaaS, technology, or F&B industry.
• A collaborative team player with a passion for driving growth and innovation.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.