https://bayt.page.link/1zb7WuN74QB5VGDs7
Saudi nationals
Full Time Employee · Min 3 Years of Experience
500 Employees or more · Automotive Repair, Spare Parts, & Support Services

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Job Description

Company: AUTOHUB


Roll Purpose:

Optimizes UX to improve CX across digital and physical platforms, ensuring seamless and advanced customer interactions.


  • Digital Channel Oversight: Manage and optimize UX across digital platforms, including APIs and omnichannel integrations like WhatsApp, social media, and email.
  • Website Usability Management: Continuously improve website design and functionality to enhance user satisfaction and engagement.
  • Online Reviews and Surveys Management: Monitor and respond to online reviews; design and implement customer surveys to gather actionable insights.
  • Omnichannel Integration: Ensure consistent and effective customer communication across all digital channels, including on-facilities TV screens or other CX related hardware and software.
  • Physical Engagement Excellence: Develop and refine physical customer engagement systems, including queuing processes and guest reception protocols.
  • Analytics and Reporting: Analyze user interaction data across platforms to inform UX improvements and report on CX metrics.

Preferred Candidate

Years of Experience
Min: 3
Residence Location
Jeddah ,Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Abdul Latif Jameel Enterprises  logo
Abdul Latif Jameel Enterprises

In 2014, following nearly 70 years of commercial success both at home and abroad, Abdul Latif Jameel increased its focus on its Saudi Arabian operations, forming what is today known as ‘Abdul Latif Jameel Enterprises’ – a dedicated and well-resourced venture to identify opportunities and drive investment in the Kingdom – accelerating diversification and business growth, while contributing to the economic development of the country.

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